Marketplace Operations Specialist

JR Italy; Roma; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

JR Italy seeks a skilled Channel Manager to oversee performance and coordination of operations with channel managers like Bokun and FareHarbor. The ideal candidate will have strong troubleshooting skills, attention to detail, and a proven track record in tourism or e-commerce environments, ensuring smooth booking processes and product data accuracy.

Competenze

• 2+ years with channel managers (e.g., Bokun, FareHarbor).
• 2+ years in tourism or e-commerce environments.
• 1+ year coordinating with suppliers or vendors.

Mansioni

• Serve as main contact for Bokun, FareHarbor, and TourCMS operations.
• Troubleshoot booking discrepancies and syncing issues.
• Act as internal account lead for inventory in Rome.

Conoscenze

Google Sheets

Troubleshooting

Performance Metrics

Channel Management Platforms

Descrizione del lavoro

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We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With a dedication to immersing ourselves in international culture, we have recruited an experienced team of guides with the ability to create the wow factor for fellow adventure seekers.

With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our highly educated team is dedicated to creating an exclusivity factor, providing unique, once-in-a-lifetime tours, activities and experiences to travelers – from tours of the Vatican to authentic Parisian cooking classes, and everything in-between.

Fully Remote

The Candidate:

You’re a solutions-first operator who’s just as comfortable digging into tech issues as you are working with suppliers. You understand that product success depends on flawless execution—especially behind the scenes. You don’t wait for someone else to fix the system—you log in, troubleshoot, and figure it out.

In this role, you won’t manage people, but you will manage performance: that of our channel managers (Bokun, FareHarbor, TourCMS, Rezdy) and our Inventory Partners in Rome. You’re calm under pressure, exacting with details, and always two steps ahead when it comes to making sure bookings run smoothly.

Desired Experience

• 2+ years working with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 2+ years in tourism, hospitality, or e-commerce environments
• 1+ year coordinating with suppliers, vendors, or accounts
• Experience troubleshooting booking flow, ticket logic, or product syncing across platforms

Desired Skills/Applications

• Google Sheets (VLOOKUP, filters, pivot tables)
• Experience with channel management platforms (Bokun, TourCMS, FareHarbor)
• Familiarity with internal systems syncing and troubleshooting
• Ability to interpret performance metrics (CTR, CVR, ATC) and take action

Responsibilities & Qualifications:

Channel Manager Oversight

• Serve as the main point of contact for Bokun, FareHarbor, and TourCMS operations
• Troubleshoot and resolve syncing issues, logic errors, and booking discrepancies
• Ensure product data flows correctly across all platforms
• Collaborate with Tech, Product, and Ops teams to maintain seamless integrations
• Proactively audit channel manager performance and implement improvements

Rome Inventory Account Management

• Act as the internal account lead for all supplemental inventory in Rome
• Coordinate with suppliers to ensure product availability, pricing accuracy, and review flow
• Monitor inventory health and take action on capacity issues or schedule gaps
• Provide regular updates to Product leadership and flag underperforming experiences

Cross-Functional Support

• Work with merchandising and content teams to support product updates
• Align with Customer Experience and Guide Operations on availability, timing, and changes
• Participate in weekly tactical meetings to share updates, raise blockers, and track KPIs