Sap Basis & Hana Account Manager

Buscojobs; Campania; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled SAP BASIS & HANA Account Manager fluent in Italian to support customer onboarding and project delivery. This role involves coordinating with various stakeholders to ensure customer success and managing critical situations effectively. Join a dynamic team that values innovation and offers a virtual-first work environment, promoting work-life balance and continuous learning. With a commitment to diversity and growth, this opportunity is perfect for those looking to make a significant impact in a fast-paced tech environment.

Competenze

• 5+ years of technical expertise in SAP Basis and HANA.
• Experience with cloud solutions and SaaS products integrated with SAP.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Coordinate with SAP stakeholders for customer success.
• Assist in de-escalations of critical customer situations.

Conoscenze

SAP Basis

HANA database

SAP Upgrade & Migration

AWS

Azure

GCP

SaaS products

Italian language

English language

Descrizione del lavoro

SAP BASIS & HANA Account Manager - Italian Speaker

www.hcltech.com | Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services, driving progress through industry-leading capabilities. Our diverse, creative, and passionate team continuously raises the bar for excellence, and we strive to help each individual reach their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

1. Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contribute to onboarding and transitioning customers to SAP ENTERPRISE CLOUD SERVICES.
3. Orchestrate overall service and project delivery according to scope, budget, and milestones.
4. Assist in de-escalations of critical customer situations.
5. Handle critical customer situations in partnership with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable.
6. Contribute to customer release and maintenance activities.
7. Support customers on technical requirements throughout their lifecycle within SAP Enterprise.
8. Execute and support problem management and continuous improvement initiatives.
9. Coordinate with various SAP stakeholders, especially virtual customer success partners, to ensure customer success.
10. Review account status and analyze whether accounts should be transitioned due to growth in volume or complexity.
11. Implement systematic onboarding of associates, including mandatory training documentation.
12. Enable ongoing delta knowledge transfer sessions and refresher trainings on new topics.

Qualifications & Experience

1. Technical expertise in SAP Basis with a minimum of 5 years of experience.
2. Good understanding and hands-on experience with HANA database.
3. Mandatory experience in SAP Upgrade & Migration (OS / DB).
4. Experience with SaaS products such as Ariba, Salesforce, C4S, etc., integrated with SAP landscape is a plus.
5. Hands-on experience with hyper-scalers (AWS, Azure, GCP) is required.
6. Italian language skills at C2 or native level.
7. English language skills B2 or above.
8. 5–6 years of experience in multinational software/IT organizations.
9. 5 years of SAP Basis S/4HANA knowledge.
10. At least 2 years of cloud experience through solution management, consulting, or delivery program management.

Why Us

We are among the fastest-growing large tech companies, with offices in over 50 countries and 225,000 employees.

Our company celebrates diversity, with 165 nationalities represented, and offers the opportunity to collaborate globally. We promote a virtual-first work environment that supports work-life balance and flexibility.

We are committed to your growth through continuous learning and career development. Our comprehensive benefits package, inclusive culture, and recognition programs make us a top employer recognized as a great place to work in 17 countries.

We are proud to be an equal opportunity employer, providing fair employment opportunities without regard to race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.