Technical Service Engineer

Buscojobs; Campania; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Technical Engineer to provide vital support to the sales team and customers. This role involves pre-sales and after-sales technical assistance, fault analysis, and enhancing customer satisfaction. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector. This position offers opportunities for travel and participation in industry events, making it perfect for those who thrive in dynamic environments and enjoy engaging with clients. Join a forward-thinking company dedicated to innovation and customer success.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit.

Mansioni

• Provide pre-sales and after-sales support for the sales team.
• Assist customers with troubleshooting via phone or email.
• Travel for on-site support and training.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data and assist in improving data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues in a timely manner.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred.
2. At least three years of relevant work experience; a background in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong pressure resistance.
4. Strong communication skills, teamwork spirit, and good customer service awareness.

Position

Technical Engineer • Caserta, Campania, Italy