Remote Italian speaking Customer Support Advisor in Portugal!

TN Italy; Roma; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking Italian-speaking candidates for a remote Customer Support Advisor role based in Portugal. The position involves providing technical and sales support to customers, ensuring high satisfaction, and achieving sales targets. Candidates should possess excellent communication skills, a proactive attitude, and preferably have customer service experience.

Servizi

Health insurance from day 1, free after 6 months

Competenze

• Excellent communication skills, empathy, and team spirit.
• Tech-savvy with a proactive attitude.
• Previous customer service experience preferred.

Mansioni

• Handle incoming customer requests through various channels.
• Maintain high customer satisfaction with timely updates.
• Assist with post-sales requests like delivery and refunds.

Conoscenze

Communication

Empathy

Team Spirit

Tech-savvy

Descrizione del lavoro

Social network you want to login/join with:

Remote Italian speaking Customer Support Advisor in Portugal!, Rome

col-narrow-left

Client:

Cross Border Talents

Location:

Portugal (Remote)

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7108f91ee984

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

col-wide

Job Description:

Cross Border Talents is seeking Italian-speaking candidates for a remote Customer Support Advisor role in Portugal. The position involves providing technical and sales support to customers, handling inquiries via phone, email, and chat, and ensuring high customer satisfaction.

Key Responsibilities:

• Handle incoming customer requests through various channels and log details accurately.
• Maintain high customer satisfaction by providing timely updates and resolutions.
• Assist with post-sales requests such as delivery, warranties, and refunds.
• Support inbound sales efforts and promote products to enhance revenue.
• Achieve quarterly sales targets while delivering excellent customer service.
• Manage orders and follow-ups within CRM systems, adhering to policies and client requirements.

Candidate Profile:

• Excellent communication skills, empathy, and team spirit.
• Tech-savvy with a proactive attitude.
• Previous customer service experience preferred.
• Sales experience is a plus.
• Willingness to work rotational shifts.

Salary & Benefits:

• Base salary: €1,050 gross (14 payments)
• Performance bonus: up to €225 gross
• Health insurance from day 1, free after 6 months

Schedule:

• Monday to Saturday, including bank holidays: 08:00 to 19:00, rotational shifts
• Days off: Sundays and one rotational day

Contract: 6 months with potential renewal