Sales Consultant (AutoPlanet Durham)

Audi Niagara; Clarington; In loco; CAD 50.000 - 100.000; Tempo pieno

Descrizione del lavoro

An established industry player in the automotive sector is seeking dedicated individuals to join their team. This full-time position emphasizes exceptional customer service and the ability to thrive in a dynamic environment. You will engage with customers, provide timely updates on vehicle deliveries, and ensure a positive buying experience. With a commitment to integrity and innovation, this role offers a supportive work culture and opportunities for career growth. Join a company that values its employees and the communities they serve, while enjoying competitive compensation and a range of benefits.

Servizi

Health, dental and vision insurance

Car Allowance

Disability insurance

Critical illness insurance

Life insurance

Employee Assistance Plan (EAP)

Discount on vehicles, service and parts

Discounts to retailers and service providers

Free employee events

Internal career mobility program

Competenze

• High School Diploma or GED required; OMVIC Certification preferred.
• Automotive Sales Experience and Dealer CRM system experience required.

Mansioni

• Deliver exceptional customer service and maintain product knowledge.
• Ensure timely and accurate work while complying with regulations.
• Communicate effectively with customers regarding vehicle status.

Conoscenze

Customer Service

Communication Skills

Time Management

Problem-Solving

Negotiation Skills

Formazione

High School Diploma or GED

Strumenti

Dealer CRM system

Descrizione del lavoro

Drive for Excellence

Since 2015, AutoPlanet has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

About Us

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.
• Attend factory-sponsored and dealer-specified training classes as scheduled by management.
• Answer Customer Service phone calls relating to car sale inquiries.
• Ensure customer car quotes are competitive and reasonable.
• Keep customers updated by phone as to the progress of their vehicle’s delivery.
• Inform customers when vehicles are ready to be picked up.
• Keep abreast of new equipment, features and tools available and recommend purchases.
• Account for all documents; ensure that none are missing.
• Follow up with the factory and distributors regarding late vehicle deliveries.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• Automotive Sales Experience preferred.
• OMVIC Certification is required.
• Dealer CRM system experience is required.
• Must have a valid Ontario Driver's License and good driving record.
• Strong computer skills.
• Able to effectively communicate both verbally and in writing.
• Strong time management and organizational skills.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Ability and willingness to be flexible under changing conditions.
• May be required to work on Saturday as per business needs.
• Ability to be creative and persuasive in negotiating.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Well-spoken, friendly and articulate.
• Ability to maintain a high degree of confidentiality.
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Car Allowance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

This compensation range will be based on knowledge, experience and bonus earnings

Job Type: Full Time - Permanent

Compensation: $50,000 - $100,000 per year