Store Manager

JR Italy; Lodi; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in character-based entertainment is seeking a dynamic and passionate Manager for their new store in Milan. This role focuses on customer satisfaction and team development, where you will lead a vibrant team to achieve sales objectives and enhance the in-store experience. With a strong emphasis on problem-solving and effective communication, you will ensure compliance with merchandising standards and foster a welcoming environment for customers. If you have a passion for retail and a proven track record in management, this is an exciting opportunity to grow your career in a supportive and innovative setting.

Servizi

Personalized Career Paths

Training and Development Programs

Dynamic Work Environment

Competenze

• 5-10 years experience in retail management roles.
• Strong results orientation and leadership qualities.

Mansioni

• Support area manager in daily activities and manage the shop.
• Train new team members and monitor team performance.

Conoscenze

Team Management

Customer Satisfaction

Problem Solving

Sales Strategy Implementation

Budget Management

Formazione

Bachelor's Degree

Master's Degree

Descrizione del lavoro

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We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

We are looking for you for our new store in Milan!

We are seeking a

WHAT YOUR DAY AT POP MART WILL BE LIKE

You are a Manager with a strong focus on business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills help resolve internal and external conflicts. You are dynamic, flexible, smart, and a problem solver. Your love for fieldwork, management experience, and ability to analyze and handle difficult situations are key to your daily goals. You are passionate about retail.

Main responsibilities:

1. Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategies
2. Manage your shop comprehensively
3. Plan, implement, and monitor measures to achieve and surpass sales objectives
4. Ensure and collaborate in implementing merchandising standards and optimize sales space for maximum profitability
5. Manage warehouse stock levels in line with replenishment cycles and merchandising strategies
6. Maintain good product and fashion knowledge, and apply brand and seasonal visual merchandising standards
7. Supervise customer reception, ensuring compliance with POP MART guidelines
8. Coordinate commercial and organizational activities such as animations, events, new launches, and CRM campaigns
9. Train new team members and support their growth and development
10. Act as a role model and promote effective communication within the sales team
11. Monitor team performance using KPIs and achieve personal and store objectives
12. Analyze customer behavior KPIs (entrances, average receipt, pieces per receipt, etc.)
13. Ensure departmental targets and budgets are met
14. Apply company procedures, regulations, safety protocols, and commercial policies

Background:

• Citizenship or Work Permit required
• At least 5-10 years' experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments
• Knowledge of key trade KPIs, budget management, analysis, and reporting
• Agility, dynamism, and problem-solving skills
• Strong results orientation
• Leadership qualities to guide and motivate a team towards objectives
• Bachelor's or master's degree preferred
• Excellent Italian language skills; knowledge of Chinese and English is a plus

It's all about PEOPLE!

We nurture and grow our talents!

Training accompanies you throughout your journey, including classroom lessons and personalized modules to strengthen your technical and managerial skills!

Personalized career paths are available, allowing you to set personal goals and receive support to achieve them.

We aim to provide an exceptional in-store experience, with our keywords being: welcome, knowledge, and conclusion. We want to offer unique journeys to our customers, making them feel valued, listened to, and well-advised, thereby fostering brand loyalty.