Ground Operations Assistant - Seasonal job opportunity

Belmond; Marghera; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Belmond is seeking a Ground Operations Assistant for the Venice Simplon-Orient-Express. The role involves managing travel arrangements, ensuring seamless operations, and delivering exceptional customer service. Ideal candidates will have a background in luxury services and be fluent in English and French.

Servizi

Complimentary accommodation through Discovering Belmond program

Discounted rates on trains, cruises, and food

Career development opportunities

Competenze

• 2-3 years experience in booking and data entry within tourism or luxury services.
• Fluent in English and French (spoken and written).

Mansioni

• Manage staff travel arrangements, including hotel bookings and flight reservations.
• Monitor staff rotation and travel costs for expense control.
• Enter and update passenger data using Travel Studio.

Conoscenze

Customer Service

Attention to Detail

Organizational Skills

Proactivity

Formazione

Bachelor's or Master's Degree

Strumenti

Excel

Descrizione del lavoro

Ground Operations Assistant - Seasonal job opportunity

Belmond is seeking a Ground Operations Assistant for Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe. This is an exciting opportunity for a dynamic talent with a passion for excellence and storytelling in travel, cultural awareness, and a strong commitment to maintaining standards.

Based in Venice, Italy, the ideal candidate will embrace and deliver Belmond's vision, assist with efficient operations, and support Belmond's goal of being the world's top luxury travel experience provider.

About The Role

Do you enjoy organizing and coordinating? Do you have excellent customer service skills and attention to detail? Is traveling one of your passions? Do you have a few years of experience in a similar luxury role? If so, you might be perfect for the Ground Operations Assistant position on one of the world's most iconic trains.

As Ground Operations Assistant, you will manage staff travel arrangements, including hotel bookings, flight reservations, and ground transportation, ensuring a seamless experience. You will utilize your programming skills to manage ticketing based on hostess rosters and operational planning, optimizing scheduling. Monitoring staff rotation and travel costs will be part of your responsibilities to help control expenses. You'll maintain and update department cost files for data analysis and future planning. You will report on services completed to support cost monitoring and planning. Additionally, you will enter and update passenger data, including on/off status and meal requirements, using Travel Studio and provisional data (3 months in advance and for the entire season). You will oversee stock supplies in coordination with the warehouse and prepare advanced dietary reports for the kitchen. You will also handle truck order documentation accurately and efficiently.

About The Train

The Venice Simplon-Orient-Express is a legend in motion, offering luxurious journeys across Europe's most captivating cities. Its restored carriages feature sumptuous interiors, private cabins, and suites with amenities like marble en suites, fine dining, and 24-hour butler service. The onboard gastronomic experience is led by Chef Jean Imbert, with seasonal menus and an extensive wine list. The train includes three restaurant cars with unique ambiences and a social Bar Car ‘3674’ that embodies glamour and decadence.

About Belmond

Belmond, part of LVMH, has been a pioneer in luxury travel since 1976, with properties across 24 countries, including trains, hotels, safaris, and retreats. The brand emphasizes heritage, craftsmanship, authentic service, and sustainable tourism, supporting community and environmental initiatives.

Requirements

• Bachelor's or Master's Degree
• Fluent in English and French (spoken and written)
• 2-3 years experience in booking and data entry within tourism or luxury services
• Advanced Excel skills
• Professionalism, confidentiality, and discretion
• Guest-oriented and service-minded attitude
• Quality-driven with a pleasant disposition
• Proactive and able to work under pressure

Benefits

Joining Belmond means becoming part of a global family. Benefits include complimentary accommodation through the Discovering Belmond program, discounted rates on trains, cruises, safaris, and food and beverages. We also invest in your career development and wellbeing.