Patient Journey Manager - Ophthalmology

JR Italy; Pisa; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading organization in surgical ophthalmology seeks a Patient Journey Manager in Pisa. This role is crucial for coordinating patient care from selection through rehabilitation, ensuring effective communication among clinical partners, and enhancing patient outcomes. The ideal candidate will have a background in Orthoptics or Optics and experience in medical devices, particularly in ophthalmology.

Competenze

• 3–5 years’ experience in medical devices/pharmaceuticals, preferably ophthalmology.
• 3–5 years’ experience in low vision rehabilitation.
• Fluent in the local language and proficient in English.

Mansioni

• Build relationships with implanting centers and rehabilitation teams.
• Support and oversee the complete patient journey from selection to rehab.
• Coordinate communication between surgical and rehab teams.

Conoscenze

Communication

Project Management

Patient Care

Presentation Skills

Formazione

Degree in Orthoptics, Optics, or related field

Strumenti

MS Office

Descrizione del lavoro

Patient Journey Manager - Ophthalmology, Pisa

Established Search is excited to be exclusively partnered with an innovative organization in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.

Job Description:

The Patient Journey Manager will act as a vital link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination throughout the entire treatment process. From initial patient selection to surgery and post-operative rehabilitation, you will guide all stakeholders to achieve the best outcomes.

Responsibilities:

• Build strong relationships with implanting centers and rehabilitation teams.
• Provide hands-on training to clinical staff, including visual rehab and low vision professionals.
• Support and oversee the complete patient journey, from selection to long-term rehab.
• Collaborate with commercial and medical teams to activate new treatment centers.
• Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
• Facilitate communication between surgical and rehab teams to ensure continuity of care.
• Coordinate patient testimonials for awareness campaigns.
• Serve as a key contact for patient support issues and incident reporting.

Qualifications:

• Degree or qualification in Orthoptics, Optics, or a related low vision field.
• 3–5 years’ experience in medical devices and/or pharmaceuticals, preferably in ophthalmology.
• 3–5 years’ experience in low vision rehabilitation.

Desired Skills & Attributes:

• Passionate about patient care and enhancing quality of life.
• Excellent communication and presentation skills with a patient- and customer-focused approach.
• Effective project management skills across multidisciplinary teams.
• Adaptable, proactive, and able to work under pressure.
• Fluent in the local language and proficient in English.
• Proficient in MS Office; tech-savvy mindset preferred.