Help Desk & Application Support – Space Operations (ESA)

TN Italy; Torino; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Une entreprise spécialisée dans le recrutement recherche un spécialiste du support technique pour une application critique de l'ESA à Turin. Le candidat idéal doit avoir une expérience en support d'application, des compétences en dépannage et une maîtrise de l'anglais. Ce rôle hybride implique une collaboration avec une équipe internationale dans un environnement à haute sécurité.

Competenze

• 1-2 ans d'expérience dans des rôles de support technique.
• Compétences techniques en systèmes de tickets, administration de systèmes, XML, SFTP.
• Anglais courant (B2 minimum).

Mansioni

• Fournir un support technique de premier et deuxième niveau.
• Gérer les tickets et résoudre les incidents complexes.
• Collaborer avec les équipes internes et les fournisseurs externes.

Conoscenze

Troubleshooting

Customer Service

Communication

Multitasking

Adaptability

Strumenti

Remedy

ServiceNow

OTRS

KIX

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Help Desk & Application Support – Space Operations (ESA), Turin

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Client:

Etinars

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

443606b566de

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

WHO WE ARE: Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets. We manage the full lifecycle of specialist and executive hires. At Etinars, we prioritize understanding your needs and building trust and transparency. Our goal is to support your career journey efficiently and effectively.

WHAT WE ARE LOOKING FOR: Help Desk & Application Support – Space Operations (ESA)

Location: Rome (Hybrid work mode)

We seek a motivated, tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions. You will join a dynamic international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.

YOUR TASKS:

1. Provide first-line technical support via phone, email, or ticketing system
2. Log, categorize, and prioritize tickets accurately
3. Troubleshoot and resolve complex incidents and application issues
4. Escalate issues to higher support levels as per SLAs
5. Handle application access, configurations, and routine updates
6. Monitor applications and analyze alarms
7. Maintain and improve operational documentation and procedures
8. Participate in testing, patching, and deployments
9. Communicate clearly and professionally with ESA end users
10. Collaborate with internal teams and external vendors to resolve issues
11. Apply ITIL best practices for incident, request, and change management
12. Contribute to user training, documentation, and knowledge sharing

YOUR SKILLS AND EXPERIENCE:

Technical Skills: Knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX), familiarity with ITIL, basic systems admin, XML, SFTP, Eclipse, troubleshooting skills, technical certifications are a plus.

Experience: 1–2 years in help desk or application support roles. English proficiency (B2 minimum).

Personal Skills: Fluent English, strong customer service, communication, stress management, problem-solving, multitasking, adaptability, quick learning.

ADDITIONAL INFORMATION:

Work location: Rome, hybrid mode (2 days on-site, 3 remote)

Work hours: Monday–Friday, shift-based from 08:00 to 18:00

Contract: Permanent

Start date: ASAP

This role involves supporting a critical ESA application with seven modules, contributing to mission planning, non-conformance tracking, and satellite launch operations.

We welcome EU citizens and non-EU citizens based in the EU with a valid work permit. We value diversity and inclusion and encourage qualified candidates to apply.