Categoria protetta

TN Italy; Roma; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency in Italy is seeking candidates for a full-remote Customer Service role focused on protected categories. The position offers training, a fixed-term contract, and a supportive work environment. Responsibilities include managing calls and assisting users effectively.

Servizi

Full-remote employment

Company-provided PC if needed

Competenze

• Minimum previous experience in outbound/inbound customer service roles.
• Active registration with the targeted employment lists for protected categories.

Mansioni

• Manage incoming calls to activate utilities and services.
• Provide assistance and support to users of the online platform.
• Resolve user issues to ensure a positive experience.

Conoscenze

Communication

Problem Solving

Time Management

Strumenti

IT Tools

Descrizione del lavoro

Job Opportunity at Lavorint SpA - Customer Service for Protected Categories

Lavorint SpA - Gruppo Attal, a leading Italian agency specializing in recruitment, training, and management of human resources, is seeking motivated candidates to join the Customer Service team of a prestigious online platform for user intermediation. This is a full-remote position, accessible from any area within the national territory. The role is exclusively for candidates registered with protected categories lists, emphasizing diversity and inclusion. A training program will be provided to support professional growth, with the goal of expanding the internal team. Applications are open to all residents across Italy.

Responsibilities

• Manage incoming calls professionally and empathetically to activate utilities such as electricity, gas, landline/mobile, insurance, mortgages, and loans.
• Understand customer needs and describe services clearly.
• Address customer objections or concerns professionally.
• Close sales negotiations effectively.
• Provide assistance and support to users of the online platform.
• Resolve user issues to ensure a positive experience.
• Accurately update and manage customer records in the system.
• Follow company guidelines and scripts to ensure service quality and consistency.

Candidate Requirements

• Minimum previous experience in outbound/inbound customer service roles.
• Active registration with the targeted employment lists for protected categories.
• Basic knowledge of IT tools.
• Motivation to learn and results-oriented attitude.
• Excellent communication, interpersonal, and persuasive skills.
• Customer focus and problem-solving abilities.
• Efficient time management skills.

Preferred: Possession of a desktop or laptop PC configured for smart working.

Contract Details

Fixed-term contract of at least 12 months with the possibility of permanent employment, under the Telecomunicazioni CCNL, 2nd level (€1490 gross).

Benefits

• Full-remote (smart-working) employment.
• Company-provided PC if needed.

Working Hours

Full-time, 6 days a week from Monday to Saturday, with shifts between 08:00-20:00, and Saturday mornings 08:00-13:00.

Application Process

Interested candidates can apply quickly by registering at www.lavorint.it/index.php/privacy and uploading their CV, giving consent for data processing according to EU Regulation 2016/679. Applications are open to all genders (art. 27, comma 5, D.lgs 198/06). Min. authorization: Indet. Prot. 0013582 - 03/10/2012.