Field Technical Support Specialist -Automation (f/m/d)

TN Italy; Cassina de' Pecchi; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in laboratory diagnostics is seeking a Field Technical Support Specialist in Cassina de' Pecchi. This remote role involves troubleshooting automation systems, supporting field teams, and ensuring customer satisfaction. Candidates should have a technical degree and strong interpersonal skills, with a willingness to travel. Flexible working arrangements are supported.

Competenze

• Fluency in English and Italian required.
• Willingness to travel within the country and Europe.

Mansioni

• Provide second-level support by troubleshooting Automation systems.
• Assist field teams in maintaining, installing, and validating laboratory systems.
• Manage technical knowledge flow among team members across Europe.

Conoscenze

Leadership

Interpersonal Skills

Problem Solving

Critical Thinking

Formazione

Associate degree in a technical field

Strumenti

DBS tools

IT knowledge

Descrizione del lavoro

Field Technical Support Specialist - Automation (f/m/d), Cassina de' Pecchi

Join Beckman Coulter Diagnostics, a leader in laboratory science for over 80 years, dedicated to advancing healthcare through innovative diagnostic tools. We foster a diverse, inclusive culture where your voice is heard, and your growth is supported.

This remote position involves providing excellent customer service by installing and maintaining diagnostic instrumentation in hospital and laboratory environments. You will support and collaborate with field teams and other departments to ensure customer satisfaction and system performance.

In this role, you will have the opportunity to:

• Provide second-level support by troubleshooting Automation systems.
• Assist field teams in maintaining, installing, and validating laboratory systems.
• Use critical thinking to quickly repair instrumentation issues.
• Manage technical knowledge flow among team members across Europe.
• Collaborate with sales and application teams to improve customer solutions.
• Verify operational performance and data quality of systems.
• Develop project management skills through installation projects.

The essential requirements of the job include:

• Associate degree in a technical field (biomedical, robotics, automation) or equivalent experience, with fluency in English and Italian.
• Willingness to work flexible shifts and travel within the country and Europe.
• Strong leadership and interpersonal skills.

It would be a plus if you also possess previous experience in:

• Problem solving and proactive solution identification.
• IT knowledge, including networks, servers, firewalls, and interfaces.
• Critical thinking supported by DBS tools.

We support flexible, remote working arrangements and are committed to enriching careers. Additional details about remote work options will be provided during the interview process.