Customer Care Specialist - Direct Consumer English Native Speaker

Buscojobs; Liguria; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a motivated Customer Care Specialist to join their dynamic team. This role offers the chance to engage with customers directly, providing pre-sales and post-sales support while ensuring a seamless buying experience. You'll manage inquiries through phone, email, and live chat, helping customers navigate their choices and addressing any issues post-purchase. With a focus on service excellence and communication, this position is perfect for those who thrive in a customer-oriented environment and are eager to contribute to a forward-thinking company. Join us and make a difference in customer satisfaction!

Competenze

• Minimum experience in customer service activities required.
• Strong communication and problem-solving skills are essential.

Mansioni

• Provide pre-sales and post-sales customer support via various channels.
• Manage B2C contacts and process product returns and complaints.

Conoscenze

Customer Service

Problem-Solving

Communication Skills

English (Fluent)

German/French/Italian (Plus)

Formazione

Experience in Customer Service

Strumenti

SAP

Salesforce

PC Proficiency

Descrizione del lavoro

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.

As a Customer Care specialist for the Direct Consumer for the UK (m / f / d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.

Key Responsibilities

The resource assigned to the role will be responsible for :

• Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
• Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with Kpi;
• Processing product returns and replacements;
• Collection and management of any complaints and claims;
• Management reported problems and shared them with the various company departments
• Advanced knowledge of English, both spoken and written. Mother tongue knowledge required
• Fluency in German / French and Italian is considered a plus.
• Minimum experience gained in customer service activities
• Good use of PC. SAP / SALESFORCE knowledge is preferred
• Strong speaking and communication skills
• Ability to listen and empathize
• Problem-solving skills

Mindset and intrapersonal skills

• Service and service-oriented mentality, in particular towards private customers
• Sales aptitude and reliability
• Ability to communicate and present on various channels
• Structured, organized, and able to manage complex processes

Are you curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679 / 2016). The recruitment process is open to candidates of all genders (D.lgs. 198 / 2006).

Customer Care Specialist • Castelfranco Veneto, Veneto, ITALY