Marketplace & Supplier Operations Lead

JR Italy; Palermo; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the tourism sector seeks a commercially driven operator to manage supplier relationships and optimize marketplace strategies. The ideal candidate will have significant experience in tourism and hospitality, with strong skills in negotiation and data analysis. This fully remote position offers an exciting opportunity to influence outcomes and drive success in a dynamic environment.

Competenze

• 3+ years managing supplier relationships in tourism or hospitality.
• 2+ years working with channel managers.
• 3+ years negotiating commercial terms.

Mansioni

• Manage supplier relationships and negotiate terms.
• Monitor KPIs and adjust strategies.
• Collaborate with technical teams for troubleshooting.

Conoscenze

Excel

Google Sheets

Google Analytics

Asana

A/B testing tools

Strumenti

Bokun

FareHarbor

TourCMS

Descrizione del lavoro

Social network you want to login/join with:

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Client:

The Tour Guy

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6184849676148146176337141

Job Views:

2

Posted:

22.05.2025

Expiry Date:

06.07.2025

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Job Description:

Our Company:

We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. We have recruited an experienced team of guides dedicated to creating memorable experiences, from Vatican tours to Parisian cooking classes.

Fully Remote

The Candidate:

A commercially driven operator who knows how to build relationships and close deals. You’re pragmatic, data-aware, and skilled at using performance data to influence outcomes. You should be comfortable negotiating with suppliers and resolving system issues with a proactive approach.

Desired Experience

• 3+ years managing supplier relationships in tourism, hospitality, or marketplace environments
• 2+ years working directly with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 3+ years negotiating commercial terms such as pricing, commissions, or inventory agreements
• 2+ years working with OTAs or e-commerce marketplaces in pricing or operations roles

Desired Skills/Applications

• Excel or Google Sheets (VLOOKUP, pivot tables, filters)
• Experience with channel managers (Bokun, FareHarbor, TourCMS)
• Google Analytics (CTR, ATC, CVR)
• Asana
• A/B testing tools (Google Optimize, VWO)

Responsibilities & Qualifications:

Supplier Management & Commercial Strategy

• Manage supplier relationships and negotiate terms to meet margin and conversion goals
• Communicate pricing strategies clearly to partners
• Identify and secure exclusive or high-performing experiences based on data

Marketplace Optimization

• Monitor KPIs (CTR, CVR, ATC, margin) and adjust strategies accordingly
• Improve conversion rates through pricing and presentation adjustments
• Identify underperforming SKUs and suggest improvements or removal

Systems & Channel Manager Coordination

• Resolve pricing mismatches and system compatibility issues
• Lead efforts with channel managers to ensure seamless integration
• Collaborate with technical teams for setup and troubleshooting

Cross-Functional Collaboration

• Work with marketing, content, and product teams on launches
• Ensure accurate tagging, categorization, and product display
• Report on performance and blockers in weekly meetings