Digital Customer Experience (CX) Manager

JR Italy; Perugia; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a Digital Customer Experience Manager to lead the transformation of customer interactions and optimize global processes. This role involves designing digital strategies, managing the Contact-to-Order process, and promoting best practices across markets. The ideal candidate will have a strong background in digital experiences, excellent analytical skills, and a customer-first mindset. With comprehensive benefits and opportunities for learning and development, this position offers a unique chance to influence strategic direction and drive change within a trusted international supplier.

Servizi

Annual Bonus

Healthcare

Pension

Stock Options

Learning Opportunities

Competenze

• Degree in business, marketing, or related field required.
• Experience in digital customer experience and process management.

Mansioni

• Design and implement digital strategies across customer touchpoints.
• Manage the entire Contact-to-Order process worldwide.

Conoscenze

Digital Customer Experience

Process Management

Stakeholder Relationship

Analytical Skills

Problem-Solving

Project Management

Formazione

Degree in Business

Degree in Marketing

Degree in Computer Science

Strumenti

CRM Tools

Analytics Software

Marketing Automation Tools

Process Modeling Tools

Descrizione del lavoro

Digital Customer Experience (CX) Manager, Perugia

**Company:** Häfele

**Location:** Perugia, Italy

**Job Category:** Other

**EU Work Permit Required:** Yes

**Job Reference:** 7169083187698597888337137

**Posted:** 09.05.2025

Job Description:

Position: Digital Customer Experience (CX) Manager

Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)

About Häfele:

Häfele is a trusted international supplier of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service.

Your Role:

Passionate about digital experiences and global process transformation? As Digital CX Manager and Global Process Owner for the Contact-to-Order journey, you will shape customer interactions and optimize global processes for seamless service.

Responsibilities:

• Design and implement digital strategies across all customer touchpoints
• Improve digital journey from website to social media and mobile platforms
• Coordinate across departments and regions for consistent customer experience
• Utilize data and analytics for continuous innovation
• Promote digital CX best practices globally

Global Process Ownership (C2O):

• Manage the entire Contact-to-Order process worldwide
• Standardize and harmonize processes across markets
• Lead cross-functional teams to enhance performance and customer satisfaction
• Use KPIs and insights for process improvements
• Drive change management and training initiatives

Qualifications:

• Degree in business, marketing, computer science, or related field
• Fluent in English; German or other languages are a plus
• Experience in digital customer experience and process management
• Knowledge of CRM, analytics, marketing automation, and process modeling tools
• Strong stakeholder relationship and leadership skills
• Analytical, problem-solving, and project management skills
• Customer-first mindset and passion for improvement
• Willingness to travel, especially to Germany

Benefits:

• Annual Bonus
• Comprehensive benefits including holidays, healthcare, discounts, pension, and stock options
• Learning and development opportunities

This role offers the chance to lead digital and operational transformation at Häfele Group, with strategic influence and support for your vision.