Spa Manager Assistant - Stagione 2025 - Borgo San Felice Resort

TN Italy; Castelnuovo Berardenga; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is looking for a resource to manage guest experiences and operational aspects of The Botanic Spa. The role involves planning, guest management, and staff oversight, ensuring high service standards. Candidates should have a specific qualification in aesthetics and excellent communication skills in Italian and English. The position offers a seasonal contract with various benefits including training and healthcare support.

Servizi

Flat-rate tourism CCNL and annual production bonus

Board and lodging in shared apartment

Healthcare assistance and support with a company doctor

Internal training at both management and procedural levels

Access to hotel services with exclusive discounts

Competenze

• At least three years' experience in the role in excellent hotel contexts.
• Excellent knowledge of Italian and English, knowledge of a third language appreciated.

Mansioni

• Daily/weekly planning and appointment organisation.
• Guest management from reception to dismissal.
• Operational monitoring of therapist(s) and sharing daily objectives.

Conoscenze

Guest-oriented

Excellent communication skills

Leadership

Formazione

Specific qualification in the field of aesthetics

Descrizione del lavoro

The resource, reporting to the Hotel Manager, is responsible for:

1. Daily/weekly planning and appointment organisation
2. Guest management: from reception and control, from appointment to dismissal
3. Operational monitoring of therapist(s), sharing of daily objectives
4. Guest retention, monitoring therapies/programmes and new sales opportunities
5. Product preparation and responsibility for stocking consumables and professional booths - reordering and procurement
6. Shared responsibility for The Botanic Spa department and employees
7. Annual planning, management control and performance to support the General Manager

Qualifications:

• Specific qualification in the field of aesthetics
• Excellent knowledge of Italian and English language, knowledge of a third language appreciated
• At least three years' experience in the role in excellent hotel contexts with high standards of service
• Utmost seriousness, professionalism, discretion and availability
• Guest-oriented, excellent communication skills
• Leadership and staff management skills

SI OFFRE:

• • Programma Total Quality aziendale

WE OFFER:

• • Placement expected immediately, with a seasonal contract ending October 2025
• • Flat-rate tourism CCNL and annual production bonus
• • Full time availability from Monday to Sunday with one day off during the season
• • Board and lodging in shared apartment with double rooms
• • Utilities at company expenses with a ceiling
• • Internal training at both management and procedural levels
• • Training on the Relais & Chateaux world and quality assessment, main current regulations
• • Healthcare assistance and support with a company doctor
• • Company Total Quality Program
• • Possibility of travel for specific training
• • Access to hotel services in compliance with company policy with exclusive discounts