Technical Service Engineer

JR Italy; Umbria; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and improve data accuracy in the renewable energy sector. This role involves providing essential pre-sales and after-sales support, troubleshooting customer issues, and collaborating with various departments. The ideal candidate will have a strong background in electrical engineering, excellent communication skills, and a passion for customer service. Join a forward-thinking company that values teamwork and resilience under pressure, and contribute to innovative solutions in a dynamic environment.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide technical support for pre-sales and after-sales processes.
• Assist customers in troubleshooting issues via phone or email.
• Travel for on-site support and training for distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

Job Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data, improve data accuracy, and enhance customer satisfaction.
4. Communicate with other departments and report product issues promptly.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering is preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience under pressure.
4. Excellent communication skills, teamwork spirit, and good customer service awareness.