Customer Care Specialist

Haier; Vimercate; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity has arisen with a forward-thinking company looking for a Customer Care Specialist. In this role, you'll bridge the gap between customer needs and company offerings, ensuring a seamless experience across various support channels. Your proactive approach will help enhance customer satisfaction while collaborating with diverse teams to drive improvements. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this position is perfect for you. Join a team that values innovation and customer-centricity, and make a meaningful impact in the customer care landscape.

Competenze

• Experience in organized and structured customer care environments.
• Strong problem-solving and communication skills.

Mansioni

• Drive a seamless customer experience that creates positive sentiment.
• Collaborate with teams to improve customer support processes.
• Maintain accurate records of customer interactions.

Conoscenze

Problem-solving ability

Communication skills

Customer service experience

Collaboration

Formazione

Bachelor's degree in a related field

Descrizione del lavoro

Job Posting Title

Customer Care Specialist

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are looking for an individual who can bridge the gap between what our customers need and what we’re delivering, helping to meet and exceed their expectations.

As Customer Care Specialist you will be dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

• Drive a seamless customer experience that creates positive sentiment for our brand

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

• Collaborate with our customer-success and product teams to drive constant improvement

• Maintain accurate records of customer interactions and steps taken to resolve issues

• Manage customer conversations across our support channels (in-store, online, and via phone)

• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support

• Proactively take steps to enhance the customer experience

• Share relevant customer feedback to help us improve our offerings

• Evaluate our customer support processes, devise improvements, measure results, and iterate

• Report on key customer service metrics and identify noteworthy trends

What you need to succeed

Must have

Education: Degree, bachelor in a related field

Professional Experience: Experience in the relevant sector, in organized and structured customer care environments

Languages: English both written / spoken

Soft skills: Problem-solving ability, backed by good judgement, ability to collaborate across departments and teams, friendly and empathetic demeanor, communication skills

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.