Customer Support Specialist

Buscojobs; Emilia-Romagna; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative skincare brand is seeking a Customer Support Specialist to enhance customer experience across eCommerce platforms. This role involves managing inquiries via email and WhatsApp, resolving issues, and ensuring customer satisfaction. You will play a crucial role in building trust and loyalty while working in a dynamic, fast-paced environment. If you are detail-oriented and solutions-driven, this opportunity to contribute to a rapidly growing brand could be your next big step. Join a team that values growth, collaboration, and professional development in an exciting industry.

Servizi

Bonuses

Access to professional courses

Competenze

• 1 year of experience in customer support, ideally with international shipping.
• Tech-savvy with proficiency in Shopify and Google tools.

Mansioni

• Manage customer inquiries via email and WhatsApp with empathy and speed.
• Resolve customer issues and maintain high satisfaction metrics.

Conoscenze

Customer Support

Problem-Solving

Multitasking

Tech-Savvy

Sales Mindset

Fluent Italian

Strong English

Strumenti

Shopify

Google Sheets

Google Docs

Google Drive

ChatGPT

Gorgias

Descrizione del lavoro

Skynflow is a fast-growing DTC company that has achieved remarkable revenue results within its first 4 months of operations. Our targets are €2M in 2025 and €10M in 2026. To reach these ambitious goals, we are seeking a Customer Support Specialist to provide outstanding customer experience via email and WhatsApp live chat.

Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.

IMPORTANT : Must be registered as a freelancer / self-employed (with a valid VAT number).

ABOUT SKYNFLOW

Skynflow is a rapidly scaling eCommerce skincare brand targeting the European market. Founded in 2024, we believe skincare should be simple, effective, and trustworthy.

Our mission : To cut through the noise and deliver skincare that simply works. No fluff, no hype.

Our vision :

In 2 years – Become an 8-figure skincare brand.

In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue.

ABOUT THE ROLE

We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. You’ll handle email and WhatsApp inquiries, resolve issues efficiently, and deliver top-tier service that builds trust and loyalty. Your work will directly impact customer satisfaction and brand reputation.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

QUALIFICATIONS

• Native or fluent Italian (main language), strong English required; French / Spanish basics are a plus.
• 1 year of experience in customer support (ideally with international shipping background).
• Hands-on knowledge of Shopify.
• Tech-Savvy & Organized – Proficiency in ChatGPT, Google Sheets, Docs, and Drive.
• Strong problem-solving and sales mindset.
• Able to work remotely with high autonomy.
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

• Manage customer inquiries promptly via email and WhatsApp with empathy, speed, and problem-solving skills. Stay engaged until the customer feels fully supported or has made a purchase.
• Resolve customer issues, handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp, and troubleshoot order-related problems with a solution-oriented approach.
• Assist customers with order status, modifications, and delivery updates.
• Stay updated on our products and policies to provide accurate information and recommendations.
• Use support tools like Shopify and Gorgias to manage tickets and interactions efficiently.
• Document and organize customer data using Google Sheets, Docs, and Drive to track inquiries and maintain records.
• Collaborate with operations, fulfillment, and marketing teams to escalate and resolve concerns.
• Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
• Maintain response time, resolution rate, and customer satisfaction metrics.

WHY JOIN US?

• Growth: From €0 to €500,000 in 4 months; our goal is $10M/year in the next two years.
• Dynamic Culture: We challenge and support each other to grow professionally and personally.
• Perks: Bonuses and access to professional courses related to your role (coming soon).
• Healthy Competition: A performance-driven environment that rewards effort and improvement.

TO APPLY

Click the APPLY BUTTON, but only if you are a freelancer / self-employed.