Customer Care Arabic and French Speaker

JR Italy; Torino; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury retail is seeking a Customer Care Specialist fluent in Arabic and French to enhance customer experiences. The role involves promoting CRM culture, managing client interactions, and supporting E-commerce operations. Ideal candidates will have a passion for fashion and strong communication skills.

Competenze

• Experience in Customer Care, Retail, or CRM roles, ideally in luxury.
• Fluency in Arabic, French, Italian, and English.

Mansioni

• Promote CRM culture and establish connections with customers.
• Handle customer service requests and manage returns.
• Support E-commerce operations and special projects.

Conoscenze

Customer-oriented

Excellent communication

Attention to detail

Strumenti

Salesforce

Excel

Descrizione del lavoro

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Customer Care Arabic and French Speaker, Torino

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

853807982404278681633712

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

The Customer Care Specialist, located in our HQ in Solomeo, is part of the Global CRM team and acts as a Brand Ambassador for customers contacting the Brand from all countries and channels (e-commerce, boutiques, multibrand stores).

Reporting to the Customer Care Manager, she/he collaborates closely with the Retail, Multibrand, Digital teams, Repairs, E-commerce warehouse, Legal, DPO, and local CRM and customer care colleagues.

Responsibilities

1. Promote the CRM culture within the company.
2. Establish human connections with customers to strengthen the Brand's relationship, both digitally and in person.
3. Act as a personal stylist, managing clienteling activities to engage customers and enhance their experience with the Brand.
4. Handle customer service requests, prioritize, and resolve issues to ensure a high level of service consistent with the luxury Brand positioning.
5. Manage returns, repairs, and alterations, tracking and facilitating operations.
6. Support E-commerce operations and omnichannel activities, including shipment monitoring and client follow-up.
7. Assist with special projects such as training sessions, customer delight initiatives, and gifting.

Requirements

1. Native Arabic and French (spoken and written); fluency in Italian and English is required.
2. Experience in Customer Care, Retail, or CRM roles, ideally in luxury.
3. Customer-oriented with a passion for building authentic relationships.
4. Excellent communication skills, able to convey messages gently and empathetically.
5. Attention to detail, ability to prioritize, and a passion for fashion, styling, and storytelling.
6. Ability to work independently and in an international team environment.
7. Knowledge of Salesforce is a plus; proficiency in Excel is required.