Customer Success Manager - Onboarding (M/F)

JR Italy; Como; In loco; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

A rapidly growing financial technology company is seeking a Customer Success Manager to join their dynamic team in Como. This role focuses on managing client relationships, onboarding new customers, and ensuring high satisfaction levels. Ideal candidates are fluent in Italian and English, with a strong problem-solving mindset and excellent communication skills. The position offers a competitive salary and various benefits, including remote work options and career development opportunities.

Servizi

Meal vouchers

Annual gift

Increasing vacation days with seniority

Career development opportunities

Remote work with flexible options

Competenze

• Proven interest or experience in customer relationship management.
• Fluent in Italian and professional proficiency in English.

Mansioni

• Managing a client portfolio and ensuring satisfaction.
• Onboarding new clients and providing training.
• Identifying upsell and cross-sell opportunities.

Conoscenze

Problem Solving

Communication

Organization

Customer Experience

Descrizione del lavoro

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Customer Success Manager - Onboarding (M/F), como

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Client:

WEAVY CONSULTING

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

408976673369332121633712

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

COMPANY INTRODUCTION:

Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies. With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools.

RECRUITMENT CONTEXT:

Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company with a focus on delivering exceptional service.

ROLE AND RESPONSIBILITIES:

As a Customer Success Manager, you will be responsible for:

• Managing a client portfolio and ensuring satisfaction.

• Responding to client inquiries via chat, email, and phone.

• Onboarding new clients and providing training.

• Understanding clients’ needs and offering tailored solutions.

• Building strong relationships with users and decision-makers.

• Implementing retention strategies to minimize attrition.

• Identifying upsell and cross-sell opportunities to grow accounts.

• Providing feedback to the product team for continuous improvement.

• Maintaining a high customer satisfaction (NPS).

• Improving internal processes and best practices.

PROFILE SOUGHT:

• Languages: Native or fluent in Italian, with full professional proficiency in English.

• Experience: Proven interest or experience in customer relationship management, required in a SaaS environment or in banking/finance. Junior profiles with a strong desire to learn and grow in a customer success role are welcome.

• Skills: Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach, strong team spirit and enthusiasm.

SALARY AND BENEFITS:

• Salary: €30,000 annually, with 15% commission based on performance (objectives: number of onboardings per month, conversion rates, upselling).

• Additional Benefits: Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays.

RECRUITMENT PROCESS:

• Phone call with Weavy.

• Interview with the Onboarding Team Leader.