Front Office Supervisor

Hyde Johannesburg Rosebank; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A vibrant urban refuge in Rome seeks a Front Office Manager to ensure personalized customer experiences and effective team supervision. The ideal candidate will excel in managing operations, promoting services, and maintaining high standards of hospitality. Join a dynamic team where your leadership and attention to detail will create unforgettable moments for guests.

Competenze

• Must manage pressure and stress effectively.
• Responsible for training team members and upselling.
• Must ensure perfect customer experience.

Mansioni

• Supervise the Front Office team and manage daily operations.
• Control cash registers and verify accounts.
• Promote Mama services and manage customer interactions.

Conoscenze

Attention to Detail

Diplomacy

Sales Optimization

Team Spirit

Stress Management

Strumenti

Protel

Opera

Descrizione del lavoro

Company Description

Fondato nel 2008 da Serge Triganò e dai suoi figli Jérémie e Benjamin (co-fondatori di Club Med), Mama Shelter è un luogo in cui puoi mettere in scena la tua vita quotidiana.

Si tratta di luoghi atipici, dove tutti si sentono a casa, luoghi nati da una miscela di influenze, libertà, sensazioni ed emozioni. Ogni Mama racconta la storia della città in cui si trova e tutte le influenze si fondono insieme. Offriamo ai nostri ospiti un'atmosfera gioiosa e un servizio eccezionale ad un prezzo accessibile a tutti. Più che camere e ristoranti, Mama Shelter è un moto continuo, un'atmosfera vibrante: un vero e proprio rifugio urbano, non solo esteticamente gradevole è moderno ma anche popolare, accogliente e sexy. Qualunque sia il motivo, noi siamo tutti qui per rendere l'esperienza del cliente il più indimenticabile possibile.

La nostra missione?: portare piccoli momenti di felicità alle persone.

La nostra crescita ci permette di dare dei fantastici percorsi di sviluppo ai nostri team members promuovendo promozioni interne e/o crescendo in altre realtà internazionali, e non è solo una questione di diploma o di anni di esperienza!

Mama Shelter fa parte di Ennismore, un gruppo alberghiero creativo che affonda le sue radici in culture e destinazioni, con un portafoglio globale di brands. Ennismore è una joint venture con Accor, fondata nel 2021.

Il Nostro Impegno Per La Diversità e L'inclusione

Mama è un'azienda inclusiva e la nostra ambizione è quella di reclutare e promuovere talenti diversi. Le nostre pubblicità sono neutre dal punto di vista del genere; qui si utilizza il genere maschile per semplificare il testo.

Job Description

Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day.

You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.

You control the cash registers and also verify all of the existing accounts.

You respond directly to customer requests and complaints.

Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products), restaurant and our events.

True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift.

The customer experience must be perfect and you are the guarantor.

Qualifications

MADE FOR YOU ? ONLY IF...

• Detail is important to you, nothing goes missing thanks to your anticipation!
• You are a diplomat and know how to make the link between your superior and your team.
• You teach your team how to upsell, without turning into the Wolf of Wall Street.
• You know how to manage pressure and stress, Master Yoda taught you everything… .
• Confidentiality is important to you: what happens at Mama stays in Mama.
• Team spirit is your strength, like the "Gladiators in suits" with Olivia Pope.
• You know how to optimize sales and occupancy: 100% OBJECTIVE!
• You were the one who included the new kid in the group at the start of the school year!
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.

Additional Information

Your Little Extras

• For you The Shining is not only a horror film, but above all a film about a hotel. Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you!
• You have a great experience on the PMS “Protel” or “Opera”.
• Just like Michael Scofield, you can be tattooed and not scare away the children.
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Thank you for applying! Good luck!