Onsite IT Technician

TN Italy; Crespellano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading company as an Onsite IT Technician, responsible for delivering premium IT support services. You will work in a dynamic environment, providing hands-on support and ensuring customer satisfaction. This role requires strong interpersonal skills and adaptability to evolving technology. Ideal candidates will have relevant certifications and extensive onsite support experience.

Competenze

• At least 5 years of onsite support experience or equivalent education.
• Ability to resolve simple hardware issues.

Mansioni

• Provide support that meets or exceeds customer expectations.
• Resolve issues from Tiers 2 and 3, including hardware or software problems onsite.
• Document inventory and configuration changes.

Conoscenze

Customer-oriented

Analytical thinking

Interpersonal skills

Adaptability

Formazione

ITIL V3 Foundation Certification

Microsoft OS/Office certifications

Strumenti

MS Office 365

Active Directory

Descrizione del lavoro

Social network you want to login/join with:

Job Details

Onsite IT Technician

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and to play a key role in delivering a premium IT support service.

Job Responsibilities

1. Provide support that consistently meets or exceeds customer expectations;
2. Determine and recommend products or services that best fit customer needs;
3. Identify, analyze, and repair product failures, order and replace parts as needed;
4. Support and maintain user account information, including rights, security, and system groups;
5. Resolve issues from Tiers 2 and 3, including hardware or software problems onsite, in cooperation with the resolver group;
6. Provide troubleshooting and support for network devices;
7. Coordinate with third-party vendors for hardware and software issues;
8. Handle hardware or software issues from Tiers 2 and 3 requiring onsite break-fix solutions;
9. Interface with hardware and software vendors for planning and problem resolution;
10. Assist with installing PCs, peripherals, and LAN equipment;
11. Set up security, file access, and administrative procedures during moves;
12. Move workstations and telecommunications equipment as needed;
13. Order and receive equipment and services for IMACs;
14. Install and test hardware for IMACs and verify acceptance by end users;
15. Document inventory and configuration changes;
16. Support AV and conference software such as Webex, Skype for Business, Zoom, etc.

Job Requirements

• ITIL V3 Foundation Certification (recommended);
• Microsoft OS/Office certifications are a plus;
• Advanced MS Office 365 skills;
• Scripting and coding skills are advantageous;
• Ability to resolve simple hardware issues;
• Advanced user of iOS and Android devices;
• Basic networking skills;
• Knowledge of Active Directory and permissions;
• At least 5 years of onsite support experience or equivalent education and experience;
• Team player with analytical thinking;
• Positive personality with stability and stress tolerance;
• Customer-oriented with good interpersonal and communication skills;
• Adaptability to evolving technology environments and quick learning ability;
• Ability to handle daily responsibilities and deliverables;
• Relationship-building skills and trustworthiness.

What's Next

The preceding job description indicates the general nature and level of work performed. It is not a comprehensive list of all duties and responsibilities.

Diversity & Inclusion

We value plurality and equity at Stefanini Group, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices and serve industries such as financial services, manufacturing, telecom, chemical, services, technology, public sector, and utilities. We offer vibrant, team-oriented career opportunities globally for professionals with a customer-centric, proactive attitude. Learn more about us and join our community on social media platforms.

Important Notice

Beware of scams falsely using our company's name. Legitimate offers come through official channels. We will never ask for payment during recruitment. Contact us for verification if needed. Your safety is our priority.