Salesforce Service Cloud Voice Developer

buscojobs España; Otra; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in Customer Experience services is seeking a Salesforce Service Cloud Voice Developer. The role involves technical design, requirements analysis, and collaboration with teams to deliver high-quality projects. The company offers a flexible schedule, training, and health insurance.

Servizi

Permanent contract

Flexible schedule

Training & certifications

Home office options

Flexible compensation

Health insurance

Competenze

• At least 1 year of experience as a Salesforce Service Cloud Voice Developer.
• Experience with Amazon Connect and other CTI solutions is a plus.

Mansioni

• Requirements analysis and technical design participation.
• Estimate project effort and collaborate with teams.
• Support technical issues and document processes.

Conoscenze

Salesforce Service Cloud Voice

CTI solutions

REST services

SOAP services

DevOps

Agile

English

Descrizione del lavoro

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Salesforce Service Cloud Voice Developer.

Main Responsibilities

1. Requirements analysis
2. Participate in the technical design of projects
3. Estimate effort for projects
4. Collaborate with the Omega team and clients to achieve project goals
5. Support and resolve technical issues to ensure system security and performance
6. Work with technology providers as needed
7. Document processes and monitor system performance
8. Validate and test solutions against business requirements
9. Follow software quality standards
10. Create technical documentation
11. Apply best practices to ensure timely and high-quality project delivery

Mandatory Skills

1. At least 1+ years of experience as a Salesforce Service Cloud Voice Developer
2. Experience with other CTI solutions like Genesys or Avaya is a plus
3. Experience with Amazon Connect
4. Development experience on Salesforce projects
5. Knowledge of REST and SOAP services standards
6. Understanding of DevOps/Agile (SCRUM) and Waterfall methodologies, SDLC, and coding principles is a plus
7. Excellent spoken and written English

What We Offer

1. Permanent contract
2. Flexible schedule to balance professional and personal life
3. Training & certifications with main partners
4. Home office options
5. Flexible compensation (public transport, meal vouchers, etc.)
6. Health insurance
7. Omega in action: our commitment to society

About Us

Omega CRM, part of Merkle and Dentsu, is a global digital company dedicated to enhancing the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management (CXM) agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We operate across industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is our priority (rating: 4.9/5), recognized by awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation. We grow Together.