F&B Host/Hostess - Casa Brera

TN Italy; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a newly opened luxury lifestyle hotel in Milan as a Host/Hostess. You'll provide exceptional service, ensuring guests feel at home while working in a vibrant environment. This role offers growth opportunities within Marriott International, enhancing your hospitality career.

Servizi

Discounted room nights

World class training and development

Discounts for friends and family

5 euros breakfast at European hotels

Competenze

• Good knowledge of Italian and English languages.
• Previous experience in similar roles is an advantage.

Mansioni

• Welcome guests and be the hotel ambassador.
• Manage guests’ requests and complaints.
• Ensure recognition of guests and anticipate needs.

Conoscenze

Customer Service

Communication

Teamwork

Descrizione del lavoro

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Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Hosts/Hostesses to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service organization in any of our four outlets.

• This is full-time position, 5 days a week with 2 days off.
• The starting date is estimated in June

About us

Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experiencecan indulge at our Italian Restaurant,Scena.“Living” is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s sky bar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you’ll make

Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Hosts/Hostesses, you’ll make sure you know what to do to make them feel at home. They will appreciate the pristine outlet entrance, your warm welcome, and your efficiency in getting them seated and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Thanks to you, our guests and customers will feel well-fed, happy and wanting to come back to our F&B outlets for more authentic and sophisticated dining experiences.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

You may work in any of our outlets thus widening your F&B service organization knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company.

Join a newly opened lifestyle luxury hotel

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!

What you’ll do

• Welcome guests and be the hotel ambassador.
• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Ensure recognition of guests, anticipate needs based on their preferences using the internal company tools.
• Escort them to assigned dining area, present menus and announce waiter's name to ensure smooth handoff to the F&B experts.
• Answer incoming calls, emails, manage special requests and provide appropriate service.
• Manage guests’ requests and complaints in line with Standard Operating Procedures and using the internal company system.
• Manage the flow of guests into the F&B outlets areas, provide accurate wait times to incoming guests.
• Follow Standard Operating Procedures and hotel identity guidelines.
• Comply with quality assurance expectations and standards.
• Comply with all health, safety and hygiene standards and policies.

What you’ll need:

• Passion for the luxury lifestyle hospitality industry.
• A warm, people-oriented demeanor and a team-player attitude.
• Good knowledge of Italian and English languages.
• An excellent verbal manner and proven customer service skills.
• Positive outlook and dependability.
• Previous experience in similar roles is an advantage.

What we offer:

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
• Discounts for your friends and family.
• 5euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.