Host/ess

Rocco Forte Hotels Germany_Career; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player in hospitality is seeking a Hostess/Host to create memorable dining experiences for guests. This role involves greeting guests, managing reservations, and ensuring seamless service. The ideal candidate will possess strong communication skills and a passion for service, ready to thrive in a dynamic environment. With a seasonal full-time contract, you will enjoy opportunities for personal development and career growth, along with exclusive discounts at company hotels and restaurants. Join a team dedicated to excellence in hospitality and make a significant impact on guest satisfaction.

Servizi

Reduced hotel rates (35€ per night)

50% discount at bars and restaurants

20% discount on wellness treatments

Staff celebrations

Learning & development activities

Competenze

• Professional experience in a similar role is essential.
• Intermediate English knowledge is required.

Mansioni

• Greet and welcome guests, ensuring a personalized experience.
• Manage reservations and assist the Maitre with guest needs.

Conoscenze

Collaboration

Communication

Technical Skills

Attention to Detail

Formazione

HACCP Certification

Professional Experience

Strumenti

F&B Management Software (e.g. Sevenrooms)

Descrizione del lavoro

Main Purpose

The Hostess/Host is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.

Reports to: Restaurant Manager

Main Duties

• Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Support the Maitre in assisting the Guests;
• Carry out final bill operations and cash management, when needed.
  
  

We Offer

• Seasonal full time contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
  
  

Competencies Required

• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.
  
  

Other Requirements

• Professional experience in the same role;
• English knowledge at Intermediate level;
• Valid HACCP certification;
• Knowledge of F&B management software (e.g. Sevenrooms);
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.
  
  

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).