Deskside Technician I

TN Italy; Torino; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading IT service provider as a Deskside Technician I, where you'll deliver exceptional customer support and hands-on assistance in a dynamic environment. Your role will involve troubleshooting hardware issues, managing installations, and contributing to IT projects, all while working closely with users to ensure a seamless IT experience. This position is perfect for proactive individuals with a passion for technology and a commitment to service excellence.

Competenze

• 2-3 years of experience in a technical ICT environment.
• Experience with End User Workspace platforms and ITSM tools.

Mansioni

• Provide face-to-face IT support for users.
• Diagnose issues with personal hardware and manage small projects.
• Install software and updates using MS SCCM.

Conoscenze

Customer Service

Problem Solving

Technical Writing

Planning and Organizing

Attention to Detail

Flexibility

Strumenti

Microsoft Active Directory

Microsoft Office

SCCM

ITSM Tools

Descrizione del lavoro

Job Details

Deskside Technician I

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. Additionally, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing issues concerning personal hardware (PCs, laptops, printers, scanners, etc.)
4. System and application testing, script preparation in MS Windows 10 and MS Office 365 environment
5. Managing small projects related to new hardware or software installation
6. Installing software, patches, and updates using MS SCCM

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
• General end-user technology knowledge
• Experience with End User Workspace platforms (discovery, asset management, client management)
• Proficiency with Microsoft platforms (Active Directory, Office, SCCM)
• Experience with ITSM tools (ticket management software) is preferred
• Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills
• Excellent proficiency in English and Italian, both written and spoken

Additional Information

What's next: The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not a comprehensive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We have a presence in 41 countries with 70 offices globally, serving industries such as finance, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini offers career opportunities locally and worldwide for professionals interested in a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us. Learn more about us on our website and join us on our social platforms, where we regularly share insights from our colleagues.