Senior Client Advisor - Montblanc

TN Italy; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Customer Service professional in Milan. The role involves driving sales, providing exceptional client service, and managing inventory. The ideal candidate will have a strong understanding of the luxury market and exceptional language skills. Join a diverse team that values integrity and creativity.

Competenze

• 3-4 years of experience in luxury retail.
• Proficiency in Spanish or Portuguese is desirable.

Mansioni

• Drive sales performance and achieve sales goals.
• Provide exceptional service and product advice.
• Manage payment processing and inventory deliveries.

Conoscenze

Fluency in Italian

Fluency in English

Knowledge of luxury market

Client relationship management

Strumenti

CRM applications

Descrizione del lavoro

Social network you want to login/join with:

Client:

Montblanc

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d76f86503ae5

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

How will you make an impact? You will:

1. Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
2. Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
3. Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
4. Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
5. Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
6. Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

1. 3-4 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
2. Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
3. Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
4. Established network of local clients and connections within the Milanese luxury scene.
5. Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
6. Demonstrated affinity for digital technologies and CRM applications.
7. Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
8. Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the HR team, the Boutique Manager and Retail Manager.

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