Hotel Director

JR Italy; Pavia; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is seeking a Hotel Director to oversee operations onboard a vessel. The role requires a minimum of five years' experience in a luxury hotel or cruise environment, exceptional leadership skills, and a strong understanding of business processes. This position offers the opportunity to drive performance across various departments, ensuring guest satisfaction and operational excellence.

Competenze

• Minimum of five years’ experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead in a culturally diverse environment.
• Knowledge of business planning and guest satisfaction evaluation.

Mansioni

• Oversee the functions of Hotel Operations onboard the vessel.
• Accountable for driving positive results on company targets and KPIs.
• Manage day-to-day operations and performance of all departments.

Conoscenze

Communication

Problem-solving

Decision-making

Interpersonal skills

Leadership

Formazione

Bachelor’s degree in hospitality management

Business administration or related field

Strumenti

Intermediate computer software skills

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department includes Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all departments within Hotel Operations.

Qualifications:

1. Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.
2. Exceptional communication, problem-solving, decision-making, and interpersonal skills.
3. Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
4. Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods.
5. Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
6. Knowledge of policies and practices involved in human resources functions.
7. Ability to lead teams positively and productively by inspiring and developing individuals and managing processes effectively.
8. Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent (preferred), or equivalent on-the-job progressive experience.
9. Intermediate computer software skills required.