IT Help Desk

Gamma Technologies; Torino; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Gamma Technologies is seeking an IT Help Desk Specialist to provide technical support and resolve issues related to hardware, software, and networks. The role involves troubleshooting, user training, and documentation, with a focus on customer success. Ideal candidates will have a Bachelor's degree in IT or related fields and at least 2 years of experience in a technical support role. The position offers a hybrid work model based in Turin, Italy, with competitive salary and benefits.

Servizi

Dynamic team of experts

Opportunity to implement own ideas

Attractive salary and company benefits

Competenze

• 2+ years of experience in a technical support or analytical position.
• Fluency in English required.
• Experience with computer hardware and network equipment.

Mansioni

• Troubleshoot and resolve hardware, infrastructure, and software issues.
• Stage, configure, deploy, and track desktops and laptops.
• Document IT service issues and draft support documentation.

Conoscenze

Problem-solving

Communication

Technical support

Networking technologies

Operating system configuration

Formazione

Bachelor's degree in computer science or related field

Strumenti

MS Office 365

AWS

VMware

Proxmox

Descrizione del lavoro

To better assess your skills and experience, your resume must be submitted in English.

Who We Are

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.

At Gamma Technologies, our people are the driving force behind our success. We are looking for IT Help Desk Specialist who shares our passion for authentic innovation, trusted partnerships, bold decisions and a relentless focus on customer success.

What You Will Do

The successful candidate will possess an aptitude for working with applications and systems to analyze, diagnose, and resolve technical problems with hardware, infrastructure, software, applications, databases, networks, and servers. Included in this role is a range of administration duties related to providing effective and efficient technical support. Support coverage spans GammaTech Engineering S.r.l. (Torino, Italy) headquarters as well as remote users at satellite and home offices throughout the United States, France, Germany, Greece, India, and Spain.

• Troubleshoot and resolve hardware, infrastructure, and software issues.
• Stage, configure, deploy, and track new and existing personal desktops, laptops, and peripherals.
• Provide specialized advice and training to users on the optimal use of computer equipment and software.
• Manage well-defined department tasks (test programs and in-house tools, selection and evaluation of hardware and software, etc.).
• Document IT service issues in the IT service management system.
• Draft and publish support documentation.

What You Will Bring

• Bachelor's degree in computer science, information technology, or related area of study required OR equivalent work experience (Microsoft Certified Professional designation would be a plus).
• Excellent communication skills with fluency in English is required.
• 2+ years of experience in a technical support or analytical position.
• Experience installing, configuring, and maintaining computer hardware and associated network equipment required.
• Understanding of networking technologies such as Ethernet routing and switching, wireless LANs, DHCP, DNS, etc.
• Exposure to a wide variety of software applications including MS Office 365, AWS and various cloud applications, backup tools, antivirus tools, etc.
• Proficiency in operating system installation and configuration (Windows, Linux).
• Familiarity with Windows Active Directory, and GPO implementation.
• Familiarity with virtualization technologies (e.g., VMware, Proxmox).
• Familiarity with DevOps tools and practices would be a plus.
• Understanding of security best practices in IT, including data protection and access control (e.g., TISAX standard).
• Strong problem-solving skills with the ability to think logically and critically.
• Ability to work independently and prioritize tasks effectively.

What we Can Offer You

• Dynamic and highly talented team of experts.
• The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
• The primary work location will be our Turin, Italy office. We’ve adopted a hybrid work policy asking employees to report to the office 3 days per work week.The opportunity to build a professional network in various branches of industry.
• An attractive salary and additional company benefits.

We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.

Applicants for this position must be currently authorized to work in Italy on a full-time basis.