Sap Basis & Hana Account Manager

Buscojobs; Puglia; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is on the lookout for a Digital Customer Engagement Manager to enhance customer experiences through innovative technology solutions. This role involves supporting customer onboarding, ensuring seamless project delivery, and addressing technical requirements throughout the customer lifecycle. With a focus on SAP solutions and cloud platforms, you will play a crucial role in driving customer success in a rapidly evolving digital landscape. Join a dynamic team that values creativity and growth, and be part of a company recognized for its commitment to equality and opportunity for all.

Competenze

• 5+ years of SAP Basis experience with expertise in SAP S/4HANA.
• Hands-on experience with HANA database and cloud platforms.

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Orchestrate service and project delivery according to scope and budget.

Conoscenze

SAP Basis

SAP S/4HANA

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Platforms

Descrizione del lavoro

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate people are our strength, and we strive to support them in reaching their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will:

1. Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Orchestrate overall service and project delivery according to scope, budget, and milestones.
4. Support de-escalations of critical customer situations in conjunction with relevant teams.
5. Assist in customer release and maintenance activities.
6. Support customers throughout their lifecycle within SAP Enterprise, addressing technical requirements.
7. Execute problem management and continuous improvement initiatives.
8. Coordinate with SAP stakeholders to ensure customer success.
9. Review account status and analyze needs for transition based on growth.
10. Ensure systematic onboarding and training for associates, including documentation and refresher sessions.

Qualifications & Experience

Technical skills required:

• Minimum of 5 years of SAP Basis experience, with expertise in SAP S/4HANA.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).

Language requirements:

• Italian - C2 or Native level.
• English - B2 or above.

Work experience:

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP Basis / S/4HANA knowledge.
• 2+ years in cloud-related roles.

Why Us

Join a rapidly growing global company with offices in over 50 countries and a diverse workforce of 165 nationalities. We promote a virtual-first environment, support your growth, and offer comprehensive benefits. We are recognized as a great place to work and are committed to equality and opportunity for all.