Mid-Level Client-Facing Account Manager F/T and P/T Hours

Drop Zero Digital; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Drop Zero Digital is seeking a Mid-Level Client-Facing Account Manager to lead client accounts and deliver exceptional service. This role offers flexibility with both part-time and full-time options, requiring a proactive mindset and excellent communication skills. Join a remote-first team focused on performance and client success, with opportunities for growth and impact.

Servizi

Flexible, remote-first role

€300 annual learning stipend

Opportunity for leadership growth

Competenze

• 1+ year of experience in account management or continuous client service role.
• Excellent spoken and written English (C2+ level).
• Experience juggling deadlines and feedback.

Mansioni

• Lead 5-7 client accounts, mostly DTC eCommerce.
• Deliver updates, insights, and solutions to clients.
• Coordinate with Copywriters, Designers, and Tech Strategists.

Conoscenze

Client Relationship Management

Communication

Problem Solving

Strumenti

Google Suite

Slack

Trello

Notion

Descrizione del lavoro

Mid-Level Client-Facing Account Manager F/T and P/T Hours

Pay: €1100-1300 Pro-Rata (based on Full-Time Hours @ 165-175)

Experience Level: 1 to 3 years in a similar, client-facing role is essential.

Important: This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175 hours) basis. The P/T option also has the capacity to increase hours based on capacity, preferences, needs, and performance.

Who We Are

At Drop Zero Digital, we don't just manage email—we engineer performance. We've helped eCommerce brands drive over $10M+ in email revenue through smart segmentation, design with soul, and flows that convert like clockwork.

We're a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.

If you're obsessed with clarity, ownership, and getting better every week, you might just love it here.

What You'll Do

This isn't a PM role hidden under an "Account Manager" label. You'll own the client relationship early on.

• Lead 5-7 client accounts (mostly DTC eCommerce)
• Deliver updates, insights, and solutions that clients didn't know they needed
• Coordinate flawlessly with Copywriters, Designers, and Tech Strategists
• Review Klaviyo campaign results, monitor flows, and push for consistent improvement
• QA everything before the client ever sees it
• Spot issues before they become problems
• Make our clients feel like you've got them covered—because you do

Bonus If You...

• Have worked in marketing (and for a marketing-related agency)
• Love giving feedback as much as you love receiving it
• Know the difference between a request and a priority
• Have supported teams on fast-paced projects
• Have worked with Hubstaff or time-tracking tools before

How We Work

We don't believe in micromanagement. But we do believe in measurement. You'll be expected to:

• Track hours using Hubstaff (65%+ productivity)
• Deliver real value within a 4-day async paid trial before being considered for the role
• Complete a small test assignment after successful Loom review (2-3 hours max)
• Be proactive, fast, and responsive—especially when things break or go quiet

This Role Is Not for You If...

• You need constant hand-holding or reminders
• You're looking for a "chill" job where results don't matter
• You dislike feedback or being held accountable
• You feel uncomfortable with structured systems, deadlines, and tracking tools
• You don't enjoy writing, organizing, or summarizing key takeaways

Application Instructions

• Submit your answers to the questions embedded within this application
• Record a 60-90 second Loom video introducing yourself and why this role excites you
• If shortlisted, you'll be asked to complete a quick 46-minute async set of tasks
• Those who impress will join a 4-day paid trial
• Finalists will meet our Recruitment Consultant + the Owner Tom for interviews
• We'll offer a 2-week, 2-way immersion trial (with Hubstaff) before fully onboarding

If you're still reading, and this actually excites you — you're probably the kind of person we're looking for.

Requirements

What You'll Need

• 1+ year of experience in an account management or continuous client service role (not customer service / call centre)
• Proven experience juggling deadlines, assets, comms, and feedback
• Excellent spoken and written English (C2+ level)
• Solid judgment—knowing what matters most (and what doesn't)
• Experience with: Tech inc Slack, Trello, Notion, Google Suite
• A self-starter mindset. You escalate with solutions, not problems
• Available during UK/CET hours, with occasional later availability for US PST clients

Benefits

What You'll Get

• A flexible, remote-first role with a smart, supportive, creative team
• €300 annual learning stipend
• Opportunity to grow into a leadership, strategy, or cross-functional role
• Direct impact on clients, team evolution, and Drop Zero Digital's next phase