Receptionist/Front Office Agent

JR Italy; Limone sul Garda; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled Hotel Receptionist for the upcoming season at its stunning hotels on Lake Garda. This role is perfect for those who thrive in a dynamic environment, providing exceptional service and ensuring guests have a memorable experience. The ideal candidate will have a minimum of 3 years of relevant experience, be fluent in both English and German, and possess strong problem-solving skills. With accommodation and meals provided, along with performance-based incentives, this seasonal position offers a fantastic opportunity to work in a beautiful location while enhancing your hospitality career.

Servizi

Accommodation provided

Meals provided

Performance-based incentives

Competenze

• Minimum of 3 years experience in a similar role.
• Fluent in English and German.

Mansioni

• Greet and assist guests upon arrival, managing check-in and check-out processes.
• Coordinate room assignments and handle guest requests.

Conoscenze

Fluent in English

Fluent in German

Problem-solving attitude

Reliability

Empathy

Strumenti

MS Office

Ericsoft business software

Descrizione del lavoro

Horstmann Hotels Group is seeking a Hotel Receptionist for the 2025 season at its hotels on Lake Garda. We are looking for motivated and talented individuals to be the first point of contact for our guests, providing excellent service and ensuring a memorable stay.

Responsibilities:

1. Greet and assist guests upon arrival, managing check-in and check-out processes.
2. Assist guests throughout their stay, providing information and suggestions to enhance their experience.
3. Coordinate room assignments and handle guest requests, interacting with colleagues as needed.
4. Support management in addressing complaints or guest issues promptly and effectively.
5. Maintain a thorough knowledge of the hotel and its services to provide accurate information.

Qualifications:

1. Minimum of 3 years experience in a similar role.
2. Fluent in English and German.
3. Proficient with MS Office suite.
4. Knowledge of Ericsoft business software is a plus.

Soft Skills:

• Problem-solving attitude.
• Reliability and ability to manage stressful situations.
• Empathy and proactive approach.

What We Offer:

• Seasonal employment contract (June to September 2025).
• Accommodation and meals provided.
• Performance-based incentives.
• Salary between €25,000 and €30,000.