Customer Care Nightshift Specialist

JR Italy; Pavia; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

An established industry player is seeking a dedicated Customer Care Nightshift Specialist to join their dynamic team. This role involves providing exceptional remote assistance to clients through video and phone calls, ensuring high-quality standards in customer service. With a focus on communication and relational skills, you will manage client issues effectively while collaborating with various stakeholders. This part-time position offers flexibility with night shifts and smart working options, making it an exciting opportunity for those looking to make a meaningful impact in customer care.

Competenze

• At least 1 year of experience in customer care.
• Excellent relational skills aimed at customer satisfaction.

Mansioni

• Provide remote assistance to clients via video calls and phone calls.
• Manage issues and inform stakeholders promptly.

Conoscenze

Customer Service Skills

English Proficiency

Microsoft Office

Audio/Video Communication Tools

Digital Tools Proficiency

Formazione

High School Diploma

Strumenti

STR

RMS

PMS

Channel Manager

Descrizione del lavoro

pavia, Italy

Customer Care Nightshift Specialist

Manpower srl is seeking a Customer Care Nightshift Specialist for a prestigious client located in Milano. The specialist, together with the team, manages and provides remote telephone assistance to clients via video calls and phone calls, following procedures and informing various stakeholders (HM, AM, Support, and IT Manager) in a timely manner.

Main Activities:

• Provide remote telephone assistance to clients via video calls and phone calls.
• Manage issues following procedures and informing stakeholders promptly (HM, AM, Support, and IT Manager).
• Ensure, with the support team, the maintenance of high-quality standards in line with the company's Quality strategies.

Requirements:

• At least 1 year of experience in the sector.
• Excellent knowledge of English; knowledge of a second language is appreciated.
• Proficiency in Microsoft Office and digital tools necessary for the role (STR, RMS, PMS, and Channel Manager).
• Good PC skills and familiarity with audio/video communication tools (phone, webcam, headset, cameras, etc.).
• Basic knowledge of PMS used in the chain and remote management software for Kiosks.
• Availability to work night shifts, including weekends and holidays.
• Excellent relational skills aimed at customer satisfaction, both internal and external.

Work Schedule:

From 23:00 to 07:00, Monday to Sunday on shifts for a part-time of 36 hours + two days of smart working.

Work Location:

Milano