Customer Experience and Front office representative

JR Italy; Friuli-Venezia Giulia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the marina sector is seeking a Customer Experience and Front Office Representative in Friuli Venezia Giulia. The role focuses on ensuring a flawless customer experience, managing reservations, and resolving issues. Ideal candidates will possess strong communication skills and a customer service attitude, with proficiency in MS Office and fluency in English.

Competenze

• Fluency in English required, second language appreciated.
• High proficiency in MS Office, especially Excel and PowerPoint.

Mansioni

• Ensure seamless customer experience for marina guests.
• Act as primary contact for customer queries and issues.
• Handle check-in and customer transactions.

Conoscenze

Customer service attitude

Organizational skills

Attention to detail

Problem-solving skills

Communication skills

Interpersonal skills

Formazione

Professional degree as an administrative assistant

University degree

Strumenti

MS Office

Descrizione del lavoro

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Customer Experience and Front Office Representative, Friuli Venezia Giulia

Client: D-Marin | The Selection of Premium Marinas

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

324582558867757465633710

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Ensure a flawless and effortless customer experience for current and potential customers of the marina.

Key accountabilities & decision ownership:

• Be the primary point of contact for current and potential customers to address and resolve issues effortlessly.
• Ensure a delightful, seamless arrival and departure experience for guests.
• Provide information regarding the marina and its offerings.
• Handle all customer compliments, comments, observations, and challenges promptly to achieve full guest satisfaction.
• Act as an intermediary between sailors and customers prior to marina arrival.
• Proceed with boat check-in, ensuring all documents align with internal processes and legislation.
• Handle check-in and customer details in the relevant Customer Relationship system.
• Process customer transactions and payments following established policies and procedures.
• Maintain customer data in the system.
• Respond to customer queries and send price quotations in line with policies.
• Manage phone, email, and internet guest reservations.
• Troubleshoot and resolve issues professionally and promptly.

Core competencies, knowledge, and experience:

• Customer service attitude
• Organizational and planning skills
• Ability to prioritize tasks effectively
• Attention to detail and problem-solving skills
• Excellent communication (written and verbal) and presentation skills
• High resilience
• Strong interpersonal skills, a proven team player with a “can-do” attitude
• A creative mind with an ability to suggest improvements

Must have professional/technical qualifications:

• High proficiency in MS Office (Excel and PowerPoint)
• Fluency in English—verbal and written
• Second language proficiency is highly appreciated
• Professional degree/additional qualification as an administrative assistant
• A university degree is a plus