Customer Service Assistant - On - Site Job (Serravalle Scrivia)

Global Blue; Serravalle Scrivia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the tax refund industry seeks a dedicated Refund Tax Free Forms Specialist. This role involves ensuring customer satisfaction by verifying and refunding Tax Free Forms at a prominent outlet. The ideal candidate will be fluent in English, trustworthy, and capable of handling cash responsibly. Flexibility in working hours and experience in customer service are essential for success in this position.

Competenze

• Fluency in English is mandatory.
• Previous working experience is a plus.

Mansioni

• Verify and refund Tax Free Forms to international travellers.
• Ensure a satisfactory experience for our customers.
• Prevent refunding mistakes and fraud.

Conoscenze

Fluency in English

Customer Satisfaction

Trustworthiness

Stress Management

Team Player

Flexibility

Strumenti

Office Software

Descrizione del lavoro

Nature and aim of the position

Refund Tax Free Forms at Merchant’s (Serravalle Outlet) Downtown Refund Point following Global Blue and Merchant’s guidelines and policies.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line: Downtown Manager

Mainly cooperates with:

• Peers at same and other Refund/Downtown Points
• Quality Assurance
• Processing
• Refund & Security Manager
• Merchants’ staff
• Sales organization

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Chinese, Arabic, Japanese, Korean
• Must be dedicated to service and customer satisfaction
• Must be experienced in using office software
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus