Commis de bar

San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.

We are looking for:

DEPARTMENT: Food & Beverage

NATIONALITY: Eligible for a working permit in Italy

LANGUAGE: Ability to work and communicate in a multinational environment: Italian – excellent oral and written skills. English – excellent oral and written skills. Additional language – beneficial

Scope of the role

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

MAIN RESPONSIBILITIES

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 
• A courteous, professional and efficient service is provided at all times. 
• All duties and tasks are performed as per the tasks required at the outlet. 
• Be knowledgeable of all services and products offered by the hotel. 
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head. 
• Perform any other assigned reasonable duties and responsibilities as assigned. 
• Project at all times a positive and motivated attitude and exercise self-control.

 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.