Network Administrator/Engineer

Software and Infrastructure Troubleshooting and Support: Assist users with any application performance issues. Analyze computer network issues and resolve. Perform updates, verify backups, test and evaluate existing network systems. Review various logs and implement solutions as necessary.

Desired Skillset

• Previous experience providing internal support of a CPA firm, law firm, or professional services company where the professionals are your customers
• At least 5 years’ experience supporting applications
• Strong communication and customer service skills
• Ability to work in a team environment
• Ability to work with all end user skill levels
• Ability to prioritize and re-prioritize tasks as necessary
• Critical-thinking, problem-solving and time-management skills
• SQL database analysis
• Ability to document all activities and instructions
• Application experience in installation/configuration, administration/maintenance and support/troubleshooting the following is a PLUS, when responding please list any and all you have experience supporting:
• CCH Axcess Tax
• CCH XCM
• CCH Fixed Assets
• Prosystem fx Tax
• Prosystem Scan
• Prosystem Engagement
• Prosystem Practice Management
• PPC eTools
• BNA Income Tax Planner
• Visual Forms TPP for MD and DC
• Microsoft Teams and Zoom
• WatchGuard EPDR
• Citrix ShareFile
• Citrix GotoAssist
• CodeTwo Signature Software
• Windows Operating Systems 10 and 11
• Windows Server Operating Systems 2016 and 2019
• Microsoft Exchange Online
• Microsoft SQL Server 2016, 2017, and 2019
• Microsoft Remote Desktop Services (RDS)
• Microsoft Sharepoint
• WatchGuard Firewall