Sales Center Operator

Air Dolomiti; Dossobuono; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in air travel is seeking a Sales Center Operator fluent in Italian, English, and German, based in Verona Villafranca. The role involves managing customer inquiries, providing information, and ensuring satisfaction while demonstrating exceptional communication skills. This position is critical in maintaining high service standards and customer relations.

Competenze

• Proficient in Italian, English, and German.
• Strong communication and negotiation skills.
• Detail oriented and accurate.

Mansioni

• Handles incoming calls or inquiries from prospective customers.
• Assists customers effectively by solving disputes.
• Completes data entry and accurately captures customer information.

Conoscenze

Communication

Negotiation

Detail oriented

Descrizione del lavoro

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Sales Center Operator
Back We are looking for an Italian-English-and-German speaking Sales Center Operator to be based in Verona Villafranca.

Main Functions

1. Handles incoming calls or inquiries from prospective customers or clients
2. Assists customers effectively by solving customer disputes
3. Provides customer additional information or explains services
4. Discusses products offered and ensures customer satisfaction
5. Tactfully handles confrontational or stressful interactions with the public
6. Completes data entry as required
7. Accurately captures customer information

Requirements

• Applicants should be proficient in verbal and written communication (Italian, English and German languages), IT competent
• Strong communication and negotiation skills
• Detail oriented and accurate