Client Advisor - Porto Cervo - Summer Season 2025

Prada; Arzachena; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Client Advisor to deliver exceptional customer experiences. The role involves building relationships, achieving sales targets, and promoting the brand's philosophy. Candidates should possess strong communication skills, a passion for luxury, and a proactive approach to customer service.

Competenze

• Passion for human relations and sales.
• Experience in building long-lasting client relationships.
• Proficiency in English; additional languages are a plus.

Mansioni

• Create a welcoming environment and meet customer needs.
• Exceed sales targets and ensure high-quality service.
• Utilize CRM tools to maintain personalized client relationships.

Conoscenze

Problem-solving

Communication

Interpersonal skills

Sales

Customer relationship management

Interest in luxury and fashion

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. We are currently operating in more than 45 countries, embracing employees of over 100 nationalities.

Joining our company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their professional growth.

Job Purpose

As a Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience by placing clients at the center, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador.

You convey and promote the brand philosophy and values to clients, guiding them into the world of Prada.

You are responsible for achieving individual and store sales targets, acting proactively to ensure the best service and responding to customer needs both in-store and online.

Responsibilities

1. Place the customer at the center, creating a welcoming environment and striving to meet their needs, providing excellent service according to the 'client journey' standards.
2. Exceed individual sales targets and maximize personal performance to contribute to the store's success.
3. Meet KPI goals, ensuring high-quality sales and customer service.
4. Maintain excellent knowledge of products, Prada/Miu Miu history, culture, and DNA.
5. Capture customer data in the CRM to build and maintain personalized relationships and identify future opportunities.
6. Follow up with clients using CRM tools to strengthen long-term relationships.
7. Conduct appointments in person or virtually, embracing an omnichannel approach.
8. Stay informed about luxury fashion trends and competitors to engage clients effectively and provide informed advice.
9. Resolve client complaints by liaising with managers and the client service team as needed.
10. Operate with care and respect for products.
11. Utilize digital tools actively to enhance the luxury experience.
12. Collaborate with back-of-house operations, maintaining organized stock and adhering to operational procedures.
13. Ensure compliance with company policies on security, cash handling, inventory, and reporting activities.
14. Work as a team, fostering open and constructive communication, and embracing diversity and inclusion values.

Knowledge and Skills

• Passion for human relations and sales.
• Strong problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
• Experience in building long-lasting client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the product category.
• Proficiency in English; additional languages are a plus.