After Sales Business Manager

Buscojobs; Emilia-Romagna; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic After Sales Business Manager to drive customer satisfaction and business growth. This role involves proactive communication with clients, conducting audits, and developing strategic partnerships to enhance service offerings. The ideal candidate will possess strong analytical and negotiation skills, along with a technical background. Join a forward-thinking company where your contributions will directly impact customer relationships and business success.

Competenze

• Experience in customer service management and business development.
• Strong analytical and strategic thinking skills required.

Mansioni

• Proactive communication with customers to resolve issues.
• Conduct customer audits and define maintenance contracts.
• Promote new products and ensure customer satisfaction.

Conoscenze

Customer Service Management

Business Development

Analytical Skills

Strategic Thinking

Communication Skills

Negotiation Abilities

Leadership

CRM Software Proficiency

Formazione

Diploma in Technical Subject

Bachelor's Degree in Technical Subject

Strumenti

CRM Software

Descrizione del lavoro

Our client is a leading company specialized in the construction of filling and closing lines and processing plants for the food and beverage industry.

Position: After Sales Business Manager

We are seeking a talented After Sales Business Manager who will report to the Aftermarket Manager. The role is based at the company's headquarters in Parma, with frequent travel and business trips.

Main Responsibilities:

• Undertake proactive communication with customers to anticipate and resolve issues.
• Conduct regular customer audits and visits; define maintenance contracts, proactively identifying and addressing potential problems.
• Engage in preventative maintenance and upgrades.
• Promote new products or services, providing customers with the necessary information to make informed purchasing decisions.
• Pursue high levels of customer satisfaction, prevent churn, build stronger relationships, and retain customers.
• Ensure achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits).
• Identify and pursue new business opportunities to expand the company's client base.
• Develop partnerships and strategic alliances to enhance service offerings.
• Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives.

Key Skills & Qualifications:

• Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc.).
• Proven experience in customer service management and business development.
• Strong analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership experience with a track record of driving team performance.
• Proficiency in CRM software and customer engagement tools is a plus.
• Ability to identify trends, customer needs, and market opportunities.

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