Deskside Technician I

TN Italy; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading IT support company as a Deskside Technician I, providing hands-on support and ensuring high customer service standards. You will work in a dynamic environment, managing hardware installations and troubleshooting user issues while collaborating with a multicultural team.

Servizi

Competitive salary with 14 installments/year

Meal vouchers

Fondo Est health insurance

Discounts with top brands

Professional development opportunities

Growth in a stable multinational environment

Competenze

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• Excellent English and French language skills.

Mansioni

• Face-to-face IT support of users.
• Diagnosing problems concerning personal hardware.
• Small project management related to new hardware or software installation.

Conoscenze

Customer service

Problem solving

Flexibility

Strumenti

MS Windows 10

MS Office 365

SCCM

Active Directory

ITSM Tool Set

Descrizione del lavoro

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Job Details

Deskside Technician I

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we seek a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support of users
2. Hardware installation, movement, and de-installation
3. Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
4. System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
5. Small project management related to new hardware or software installation
6. Software, patches, and updates installation using MS SCCM

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing, Attention to details, Problem solving, Analysis, Flexibility, Customer sensitivity, Technical writing skills
• Excellent English and French language skills, written and spoken

What We Offer

• Competitive salary with 14 installments/year and meal vouchers
• Fondo Est health insurance
• Discounts with top brands through our Corporate Benefits Platform
• Special referral bonuses for recommending friends
• Opportunities for professional development via Stefanini University, including IT and soft skills training
• Opportunities for growth in a stable multinational environment
• Exposure to an international, multicultural team across Europe

What's Next

The preceding job description is meant to indicate the general nature and level of work performed by employees within this classification. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries with 70 offices. Our clients span industries such as financial services, manufacturing, telecommunications, chemicals, services, technology, public sector, and utilities.

Join us for a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future career with us. Learn more about us and connect on our social platforms where we share insights from our colleagues.