Chief of Staff CoS Office of Chief People Officer

Chief of Staff CoS Office of Chief People Officer

Posted on
Jul 28, 2022

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See yourself at Twilio
Join the team as our next
Chief of Staff (CoS), Office of Chief People Officer.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Chief of Staff (COS) position will be the right hand to the Chief People Officer to help drive forward the strategic direction of the global People team.
The COS will run point on a wide range of critical activities including strategic planning, operational cadence, metrics, internal communications within and from the People Team, and cross-functional projects. The COS will need to have the presence, judgment, and capability to represent the CPO in any capacity when specific human resources expertise is not required. You will act to build ‘connective tissue’ in communicating needs between the People Team and the business. With your efforts, the People team is executing at a higher level than ever before, and the CPO is focused on the most critical, highest value priorities for the company.
Responsibilities
The CPO is looking for someone who has a proven track record of organizing and directing multiple teams and departments. They need to have the smarts to figure out a new business or area very quickly, no matter how complex. In this role, you’ll:
Facilitate, in partnership with the CPO, the development, coordination and communication of the People Team’s short and long-term business strategies. Develop a good understanding of current team issues, within the People function and within the PLT, and be able to provide timely advice to the CPO.
Regularly and proactively partner with key stakeholders within FP&A, Legal, Biz Ops, other COS’s, Internal Comms, and various other teams at Twilio to assist in addressing issues, building plans and delivering programs. Work closely with the CPO on continuous efforts to elevate the People brand across the company and promote team key initiatives, innovations, and messages in the business community.
Oversee the global People operating budget in close partnership with our Finance partners . Set, direct and draft the quarterly business/priority review processes; continue to drive process improvements to help us scale. Prepare materials for executive team and Board of Director updates as needed. Prepare key metrics and operational barometers to effectively monitor the health of the global team and the company.
Compile and analyze data to provide insight and recommendations to improve the organization’s effectiveness. Organize and coordinate the execution of strategic initiatives, delivery of new programs, effective decision making, and resolution of issues.. Work with the CPO and the People Leadership Team (PLT) to establish annual strategic priorities, plus quarterly priorities and Long Range Plans. Work with key cross-functional stakeholders to ensure strong interlock between the People team’s business strategies and the rest of the business.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
12 years of experience in a similar field, including 5 years’ experience in executive engagement
Impeccable managerial and interpersonal skills.
Proven track record of effectively interacting with senior management.
Ability to work strategically and collaboratively across departments.
Strong analytical skills and adept at using key data and reporting tools.
Effective, versatile and action-oriented with excellent communication skills.
Location
This role can be
remote and will be based in the USA.
Less than 10%
travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions
(Location dependent information)
*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
*If you are a Colorado applicant:
The estimated pay range for this role, based in Colorado, is
$193,760 - $266,420.
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Twilio is proud to be an equal opportunity employer.
Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ****