Impiegato - Impiegata Customer Service Outbound

Buscojobs; Lombardia; In loco; EUR 23.000 - 24.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a dynamic Customer Service Outbound employee to join their team. This role involves proactively reaching out to customers, gathering feedback, and providing exceptional service. The successful candidate will thrive in a fast-paced environment, showcasing their excellent communication skills while collaborating with team members to achieve shared goals. With a focus on customer satisfaction, this position offers ongoing training and support, paving the way for a permanent role after a 6-month contract. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Servizi

Ongoing training and support

Competenze

• Excellent verbal and written communication skills are essential.
• Customer-oriented with the ability to manage delicate situations.

Mansioni

• Proactively contact customers to promote products or services.
• Gather feedback to improve customer experience.

Conoscenze

Verbal Communication

Written Communication

Customer Orientation

Multitasking

Descrizione del lavoro

Ali Spa, a recruitment and selection company, is seeking a Customer Service Outbound employee for a major automotive brand.

Responsibilities:

1. Proactively contact customers and potential clients to promote products or services.
2. Gather feedback and useful information to improve customer experience.
3. Collaborate with the team to achieve shared goals.
4. Handle incoming customer calls courteously and professionally.
5. Provide accurate information about the company's products or services.
6. Resolve customer requests promptly and satisfactorily.
7. Accurately record and update customer information in the system.
8. Collaborate with other departments to resolve customer issues.

Requirements:

• Excellent verbal and written communication skills.
• Customer-oriented with the ability to manage delicate situations.
• Ability to work effectively in a dynamic, multitasking environment.
• Previous experience in customer service or call center operations is an advantage.

Offer:

• Ongoing training and support.
• 6-month fixed-term contract with the aim of permanent hiring.
• Gross annual salary: €23,000 - €24,000.
• Level 5 of the Commercial CCNL.

Work Location:

Milano (Gratosoglio)

All job postings are intended for all genders, ages, and nationalities (L. 903/77, D.Lgs. 215/03 and 216/03 as amended).

Data processing information (GDPR: EU Reg. 2016/679) available via the provided link and on Ali Lavoro's website.

Agency registration: Section I, ANPAL Register, Protocol No. 75.