Customer Care (Categoria protetta)

JR Italy; Lodi; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Une entreprise dynamique du secteur énergétique recherche un Addetto/a Customer Care. Vous serez responsable de la satisfaction client en répondant aux demandes et en analysant les plaintes. Ce poste offre un environnement de travail jeune et des initiatives culturelles. Les candidats doivent avoir un diplôme pertinent et de bonnes compétences en communication.

Servizi

Contrat d'emploi sur mesure

Environnement de travail dynamique

Pack de bénéfices et services

Initiatives culturelles et sportives

Competenze

• Diplôme requis en économie, droit ou domaines connexes.
• Excellente maîtrise de la suite Microsoft Office.
• Inscription dans les catégories protégées selon la loi 68/99.

Mansioni

• Répondre aux demandes et plaintes des clients.
• Assister les clients dans les modifications de contrats et de consommations.
• Soutenir les activités des partenaires externalisés.

Conoscenze

Compétences en communication

Analyse des processus

Résolution de problèmes

Formazione

Diplôme de Bachelor ou Master en économie, droit, humanités

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Wekiwi Italia

Location: Lodi, Italy

Position: Addetto/a Customer Care (categoria protetta)

Wekiwi is a company part of the Tremagi Group, operating in the Italian energy market since 2006. Tremagi is a bold enterprise that challenges industry giants by offering customers not just electricity and gas, but a new way of energy consumption.

Energy is the core and engine of Wekiwi, reflected in our name which combines 'WE' (we) with 'KIWI' (web acronym for kilowatt). We are a transparent, open, and conscious company focusing on practicality and promoting mindful energy use.

Founded in Milan, Wekiwi now speaks three languages, thanks to its new offices in Paris and Madrid.

Role:

If you choose to share your energy with us, you will join the Customer Care Office at Wekiwi in a dynamic and rapidly evolving company environment. Your responsibilities will include supporting the team by responding to customer inquiries and complaints, aiming to enhance Customer Satisfaction.

1. Analyze written requests and complaints received from customers and draft appropriate responses.
2. Assist customers by making requested changes to tariffs, readings, consumption, and contracts.
3. Support customers via email and social media by sending documentation and responses.
4. Support activities carried out by outsourced partners.

Required Experience (Hard Skills):

• Bachelor's or Master's degree in economics, law, humanities, or related fields.
• Excellent knowledge of Microsoft Office Suite (especially Excel, Word, PowerPoint).
• Excellent communication and writing skills.
• Registration in protected categories according to art. 11 or 18 of law 68/99.
• Nice to have: previous experience in customer service or back office roles.

Preferred Soft Skills:

• Results-oriented with the ability to prioritize tasks.
• Excellent organizational and planning skills.
• Ability to analyze processes and problem-solve.
• Enthusiasm, flexibility, concreteness, and accuracy.
• Strong interpersonal skills and team-oriented attitude.

We offer:

• A tailored employment contract and role based on your experience and skills.
• A young and dynamic work environment.
• A package of benefits and services to support you at work and at home.
• Cultural, sports, and value-driven initiatives and events dedicated to you.