Post Sales Technician for Home Appliances Solutions

JR Italy; Como; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in the home appliances sector is seeking a Post Sales Technician. The role involves providing technical support, managing repair cases, and ensuring customer satisfaction. Ideal candidates will have strong technical knowledge, problem-solving skills, and experience in a similar role. Join a diverse and inclusive environment that values innovation and excellence.

Competenze

• 2-3 years of experience in a similar role within the home appliances industry.
• Strong technical knowledge of home appliances.

Mansioni

• Providing technical assistance and training to Service Centers.
• Diagnosing and troubleshooting product issues.
• Managing SVC KPIs related to the Home Appliances Solutions Network.

Conoscenze

Problem-solving

Analytical thinking

Customer service orientation

Communication

Strumenti

Excel

ERP systems

Descrizione del lavoro

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Other

EU work permit required:

Yes

Job Reference:

433007819408329932833712

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

As Post Sales Technician for Home Appliances Solutions products, you will act as the main contact point for the authorized Service Center, providing product knowledge, handling pending repair cases, and offering technical support to ensure customer satisfaction and resolve product-related issues.

Responsibilities include:

• Providing technical assistance and training to Service Centers via phone, email, or in person.
• Diagnosing and troubleshooting product issues and offering effective solutions.
• Managing SVC KPIs related to the Home Appliances Solutions Network.
• Maintaining accurate records in the company's ERP system.
• Conducting product demonstrations and training sessions for customers.
• Supporting the Network Manager in skill development strategies.
• Staying updated with industry trends and product knowledge.
• Maintaining contact with EU and Global Headquarters.
• Collaborating with other Service departments.
• Working with the sales team to ensure seamless post-sales support.
• Following up on quality issues in cooperation with factories and headquarters.

Qualifications:

• 2-3 years of experience in a similar role within the home appliances industry.
• Strong technical knowledge of home appliances.
• Problem-solving skills and analytical thinking.
• Customer service orientation.
• Excellent verbal and written communication skills in English.
• Ability to work independently and in a team, managing multiple priorities.
• Proficiency with Excel and ERP systems.

Additional Information:

We value diversity and are committed to creating an inclusive environment. We do not discriminate based on age, ethnicity, gender, religion, or any other characteristic. We believe diversity fosters innovation and excellence.