Customer Care - Spanish Speaker

Buscojobs; Piemonte; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Una rinomata azienda del settore lusso cerca un Customer Care Specialist per il suo HQ a Solomeo. Questa figura avrà il compito di gestire il servizio clienti, creare connessioni autentiche e rappresentare il brand in tutte le interazioni. Se hai passione per la moda e il servizio al cliente, questo è il tuo prossimo passo per eccellere nel settore.

Competenze

• Fluente in italiano, inglese e spagnolo richiesto.
• Esperienza minima in Customer Care, Retail o CRM, idealmente nel lusso.
• Passione per moda e storytelling.

Mansioni

• Stabilire una connessione umana in ogni interazione con i clienti.
• Gestire richieste di assistenza e monitorare resi e riparazioni.
• Collaborare con team internazionali e garantire un servizio di alto livello.

Conoscenze

Orientamento al cliente

Comunicazione efficace

Attenzione ai dettagli

Strumenti

Salesforce

Excel

Descrizione del lavoro

The Customer Care Specialist, located in our HQ office in Solomeo, is part of the Global CRM team and will act as Brand Ambassador towards the customer who gets in contact with the Brand, from all countries and from all channels (e-commerce, boutiques, multibrand doors).Reporting to the Customer Care Manager, she / he will work closely with the Retail, Multibrand and Digital teams, the Repairs, E-commerce warehouse, Legal and DPO departments, and with the Local CRM and customer care colleagues.ResponsibilitiesContribute to spread the CRM culture within the companyIn every interaction with customers, try to establish a human connection, which opens doors to the Brand, Solomeo, our Casa Cucinelli and Boutiques around the worldAct as a personal stylist for the customer, manage clienteling activities, both digital and physical, aimed at proactively involving the customer in the life of the Brand, elevating the client experience and creating a bond between him and the BrandReview all assigned customer service requests, prioritize and manage resolution ensuring an excellent level of service, in line with the absolute luxury Brand positioning, before, during and afther the purchaseManage returns, repairs and alterations : tracking and facilitating operationsSupport E-commerce OMS, operations and Omnichannel activities, on-line and in boutique (e.G. shipment monitoring and follow up with clients)Assist with special projects (i.E. ad-hoc training sessions, customer delight initiatives, gifting.RequirementsFluency in Italian, English and Spanish is requiredMinimum experience in Customer Care, Retail or CRM roles, ideally in luxuryA Customer orientation with a passion for establishing authentic relationshipsExcellent written and verbal communication skills : the ideal candidate can communicate with our customers in a gentle way, and in line with the spirit of the Brand. Being able to alleviate a difficult situation with empathyExtreme attention to details, ability to prioritize daily work and special projects, and true passion for fashion, styling and storytellingAbility to work both independently and within an international team environmentKnowledge of Salesforce is a plus, good proficiency in Excel is required

Customer Care • Sant'Ambrogio Di Torino, IT