Tour Expert

TN Italy; Genova; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading company as a Tour Expert where you'll drive revenue and enhance guest experiences during cruises. You'll propose tour packages, maintain guest relationships, and ensure safety during excursions. This role requires strong sales skills and fluency in multiple languages.

Servizi

Travel arrangements

Onboard meals

Accommodation

Gym facilities

Crew beach access

Crew bar

Exclusive discounts

Competenze

• Proven track in Sales, experience as a Tour Operator is a plus.
• Fluency in English, Italian, and one among German or French.
• Good command of a fourth language among Spanish, Portuguese, or Chinese.

Mansioni

• Propose enticing tour packages and assist guests on excursions.
• Oversee organization of excursions and transfers, ensuring guest satisfaction.
• Report guest needs and opportunities for new products to the Tour Manager.

Conoscenze

Sales

Problem-solving

Teamwork

English

Italian

German

French

Spanish

Portuguese

Chinese

Formazione

Secondary school diploma in Tourism

Bachelor's degree

Strumenti

MS Office

Descrizione del lavoro

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Your life on board: As a Tour Expert, you’ll be the driving force behind achieving revenue targets and ensuring guest satisfaction. You’ll propose enticing tour packages during the cruise and assist guests on local excursions, all while adhering to the company’s safety standards. Your expertise will help create unforgettable experiences for our guests! Demonstrate your passion:You’ll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.You’ll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.You’ll oversee the organization of excursions and transfers, from start to finish, including back-office activities and preparation of all support materials (tickets, stickers, maps), following the Tour Manager’s guidelines.You’ll report to the Tour Manager about guests’ needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues. Getting Things Right: You’ll actively listen to guest complaints regarding sales and excursions, informing the Tour Manager to find the best solution or ensuring other departments are promptly notified. You’ll occasionally provide language translations during excursions, ensuring guests receive excellent language services throughout their tours. Safety First: You’ll keep a close eye on guest activities during excursions, ensuring they comply with service standards and safety procedures. You’ll provide immediate support to any injured guests on tours, ensuring they receive the necessary care in line with company procedures and guidelines. You’ll actively contribute to a work environment that promotes a strong safety culture, dynamically following and supporting all safety policies and procedures. What makes you unique: You have a Secondary school diploma in Tourism or Languages (bachelor’s degree is highly appreciated) You have a proven track in Sales (experience as a Tour Operator represents a plus) You master English and Italian language You speak fluently a language among German and French You have a good command in a fourth language among Spanish, Portuguese, Chinese You are proficient in MS Office package You are problem-solving and team-work oriented Why Costa: Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you. Diversity and Inclusion: Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of diverse backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs. Take your career to the next level. Bring your ambitions to life. Join us and discover our ocean of possibilities!