Campus Support Technician

Blackfluo.ai; Brindisi; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking an IT Support Specialist to provide onsite support for end-users. The role involves managing IT assets, troubleshooting technical issues, and collaborating with internal teams. Strong communication and troubleshooting skills are essential. Experience with IT service management tools like ServiceNow is preferred.

Competenze

• Proficiency with IT service management tools, preferably ServiceNow.
• Experience with Windows desktop/laptop support and application deployment.
• Strong troubleshooting skills for hardware, software, and OS issues.

Mansioni

• Provide end-user support for IT equipment, software, and applications.
• Manage and maintain IT assets, ensuring accurate inventory.
• Troubleshoot hardware and software issues, escalating when necessary.

Conoscenze

Troubleshooting

Communication

ITIL

Azure Active Directory

PowerShell

ServiceNow

Formazione

IT Support Certification

Strumenti

ServiceNow

Microsoft Intune

PowerApps

SharePoint Online

Descrizione del lavoro

Job Description:

Location: On-site

Start date: To be defined

Languages: English is mandatory

The Campus Support team provides onsite support for end-users at the duty station. It manages Campus service requests and incidents, resolving technical issues at Tier 1 level and escalating complex cases as needed. Campus support services are delivered both onsite and remotely for offshore and nearshore personnel.

Duties and Responsibilities:

1. Provide end-user support for IT equipment, software, and applications.
2. Manage and maintain IT assets, ensuring accurate inventory and compliance with policies.
3. Assist with setup and configuration of workstations, laptops, and peripherals.
4. Deploy and support mobile devices, including smartphones and tablets.
5. Administer user accounts, access rights, and security policies.
6. Troubleshoot hardware and software issues, escalating when necessary.
7. Support conference and meeting services, including video conferencing setup and maintenance.
8. Log incidents and service requests in IT service management tools (e.g., ServiceNow).
9. Create and maintain documentation, FAQs, and user guides for IT support.
10. Collaborate with internal teams such as Service Desk, network infrastructure, and platform services.

Required Qualifications & Experience:

1. Proficiency with IT service management tools, preferably ServiceNow.
2. Experience with Windows desktop/laptop support and application deployment.
3. Experience in remote troubleshooting of end-user computer issues.
4. Basic understanding of conference management systems and audiovisual equipment.
5. Basic knowledge of Azure Active Directory and PowerShell scripting.
6. Strong troubleshooting skills for hardware, software, and OS issues.
7. Fluency in English (verbal and written) with excellent communication skills.
8. Experience with MAC-OS.
9. Experience with PowerApps development for custom applications.
10. SharePoint Online site management skills.
11. Advanced PowerShell scripting for automation.
12. Competence in managing Microsoft Intune.
13. Understanding of ITIL frameworks and ISO 27001 standards.
14. Familiarity with basic network infrastructure troubleshooting.