Consumer Value Project Specialist

Experteer Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established luxury lifestyle brand is seeking a Consumer Value Project Specialist to enhance clientelling and consumer engagement projects. This role involves leading cross-functional initiatives, optimizing processes, and leveraging data insights to drive innovative strategies. With a focus on collaboration and stakeholder management, you will ensure that projects align with global strategies while enhancing customer experiences. Join a team that values craftsmanship and quality, and contribute to the legacy of a brand that has been a pioneer in luxury since 1910.

Competenze

• 2+ years of project management experience in consulting or luxury retail.
• Strong project management skills in consumer-focused initiatives.

Mansioni

• Lead planning and execution of clientelling projects and consumer engagement initiatives.
• Define and monitor KPIs related to clientelling effectiveness and ROI.

Conoscenze

Project Management

Stakeholder Management

Data Analysis

Problem-Solving

Consumer Engagement

Formazione

Bachelor's Degree

Strumenti

Clientelling Applications

Digital Engagement Tools

Descrizione del lavoro

At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We are looking for a Consumer Value Project Specialist in Milan to contribute to our legacy and help shape our future.

What makes you, makes Zegna

The legacy of Zegna is built on the unique skills of our team members—makers, masters, designers, and doers. Everyone contributes to our success.

Basic Purpose of the Job

The Consumer Value Project Coordinator plays a key role in managing, optimizing, and scaling clientelling and consumer engagement projects worldwide, aligning with Zegna’s business strategy. Working closely with CVM, Digital Transformation, Marketing, Retail, and Regions, the Coordinator ensures projects are structured, data-driven, and scalable across markets. This role requires strong business acumen, project management skills, and the ability to translate strategy into operational actions focused on innovation and customer-centricity.

Your Daily Responsibilities

1. Lead the end-to-end planning, execution, and monitoring of clientelling projects and consumer engagement initiatives, ensuring deadlines are met.
2. Drive process optimization to make clientelling initiatives efficient, measurable, and scalable.
3. Act as the liaison between HQ and regional teams, ensuring local execution aligns with global strategy and integrates with CVM, store operations, and digital channels.
4. Collaborate with retail teams to optimize clientelling methodologies, ensuring they are practical, user-friendly, and impactful.
5. Define and monitor KPIs related to clientelling effectiveness, consumer engagement, and ROI.
6. Partner with Data & Insights teams to analyze customer behavior and segmentation.
7. Work with digital transformation teams to integrate clientelling into store and online experiences.
8. Identify and propose innovative approaches to consumer engagement, leveraging digital tools, AI, and omnichannel strategies.
9. Support pilots and test initiatives, validating new clientelling technologies before scaling.
10. Collaborate with training teams to equip store staff with the tools and knowledge for effective clientelling.

Candidate Profile

We are looking for someone with:

• 2+ years of project management experience, preferably in consulting or luxury retail.
• Strong project management skills in consumer-focused initiatives.
• Data-driven mindset with strategic insight translation.
• Excellent stakeholder management abilities.
• Understanding of CVM, clientelling applications, and digital engagement tools.
• Strong problem-solving and decision-making skills.
• Proven experience managing cross-functional projects with HQ and regional teams.
• Fluent in English; additional languages are a plus.

Our Legacy

Founded in 1910, Ermenegildo Zegna Group is rooted in craftsmanship and quality, with a vision to ethically create the world’s finest textiles. We have expanded into ready-to-wear, becoming a leading Italian luxury lifestyle brand. Our vertically integrated approach and global presence are driven by our founder’s pioneering spirit and the dedication of our team.