Marketplace & Supplier Operations Lead

JR Italy; Verona; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tour provider seeks a commercially driven operator to manage supplier relationships and optimize marketplace performance. The ideal candidate will have extensive experience in tourism, strong negotiation skills, and a proactive approach to using data for decision-making. This fully remote role offers a dynamic opportunity to contribute to unique travel experiences across Europe and the U.S.A.

Competenze

• 3+ years managing supplier relationships in tourism or hospitality.
• Experience with channel managers like Bokun or FareHarbor.
• Proven track record in negotiating commercial terms.

Mansioni

• Manage supplier relationships and negotiate pricing.
• Monitor performance metrics and adjust strategies.
• Collaborate with cross-functional teams to ensure data accuracy.

Conoscenze

Negotiation

Relationship Building

Data Analysis

Market Analysis

A/B Testing

Strumenti

Excel

Google Sheets

Google Analytics

Asana

Descrizione del lavoro

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Client:

The Tour Guy

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

618484967614814617633715

Job Views:

2

Posted:

22.05.2025

Expiry Date:

06.07.2025

Job Description:

Our Company:

We are The Tour Guy, a leading provider of tours and experiences for travelers across Europe and the U.S.A. Our mission is to enrich lives through cultural and destination experiences, with a team of guides dedicated to creating memorable adventures.

We prioritize customer loyalty and offer unique tours, from Vatican visits to Parisian cooking classes, ensuring exclusive, once-in-a-lifetime experiences.

Fully Remote

The Candidate:

We seek a commercially driven operator skilled in relationship building and closing deals. You should be pragmatic, data-aware, and proactive in using performance data to influence outcomes. Your role involves negotiating with suppliers, resolving system issues, and managing a portfolio of experiences to ensure their success.

Desired Experience:

• 3+ years managing supplier relationships in tourism, hospitality, or marketplaces
• 2+ years working with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 3+ years negotiating commercial terms
• 2+ years working with OTAs or e-commerce marketplaces

Desired Skills/Applications:

• Excel or Google Sheets (VLOOKUP, pivot tables)
• Experience with channel managers (Bokun, FareHarbor, TourCMS)
• Google Analytics (CTR, ATC, CVR)
• Asana
• A/B testing tools (Google Optimize, VWO)

Responsibilities & Qualifications:

Supplier Management & Commercial Strategy

• Manage supplier relationships
• Negotiate pricing and inventory
• Communicate pricing strategies
• Secure exclusive experiences

Marketplace Optimization

• Monitor performance metrics
• Adjust pricing and presentation
• Improve underperforming SKUs
• Benchmark competitors

Systems & Channel Manager Coordination

• Resolve pricing mismatches
• Lead channel manager integration
• Collaborate with tech teams
• Troubleshoot booking issues

Cross-Functional Collaboration

• Partner with marketing, content, and other teams
• Ensure data accuracy and proper categorization
• Participate in team meetings
• Coordinate with Customer Experience and Guide Ops teams